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Color Set
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66,566 Verificado Comentarios de clientes |
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AwfulThis is seriously the worst dye I have ever used. First off it smells awful. The fumes are horrendous! It made my eyes water and was hard to breathe. Had to open the window. The bottle caused small drops of dye to splatter everywhere. It even splattered in my tub that was 4 feet away from where I was standing in front of the mirror. And it didn't even color my hair! My brown and gray roots didn't take the black dye AT ALL! Extremely disappointed. The only thing that was positive was the packaging and tools. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not goodHave coloured my hair for many years but not happy as it didn’t cover all the grey areas and after washing has drained the color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDenise H.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Failed to cover any grey..Waited 5 weeks and followed instructions...still grey as ever. Not happy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGuylaine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
It was too coperI would actually like it to be less coper more dark brown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRocio - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
I am not happy with this colorJust color my hair and follow all the steps like allways and i dont know how but the color that supost to be black it is turning diferent color special the ruts. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJeimy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
False advertisingDid not cover the grey spots. Wrong coloration. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
NO ONE LISTENSI asked for more red sent pictures. I keep getting more brown hair more brown brown brown hair and I normally don’t color my hair for four months what’s the use what did they do they sent me my one on the fourth month and then the next month all they sent me was one bottle not like before one bottle of haircolor already it looks like it’s premade nothing else in there just a bottle that you use to color your hair filled up. I said you know what I need and want and nobody’s responded and then I get one in the next month that’s just a bottle of color Ernie in the white bottle when I didn’t ask for it and it clearly states every four months and I want more red in my hair and then I get well if you want to send it back do this there’s a nurse I didn’t ask for it plus there’s no color chart it’s one bottle of color already premixed and a small box California and every time I do get what I ordered and expect is more brown in my hair no. This is getting ridiculous I didn’t get anything like I normally do one bottle of color already mixed up and sent no color chart no gloves no hat no nothing and they tell me that if I want to send it back to do all this part when I didn’t request it when it clearly states like every 3 to 4 months send one and they don’t do as I ask more red 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
One star because there was no zeroI was not happy with the color. Soooooo much darker than the online pictures showed. I wound up using an oops product to strip out. Then they sent me 2 more automatically using my pay pal card. Still have not gotten this settled even though I never said I wanted more. Still do not. The color was terrible. Reported them to PayPal for a refund. And they still sent Nother and charges me again! Wish I hD this wRning. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKerry - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. A color expert will be reaching out via email shortly to work with you to find a resolution. |
My roots are a total messMy roots are a total mess!!!! I followed the instructions step-by-step and now my roots are light red/brown and the bottom half is super dark!! I’m so upset that my hair is damaged I’m gonna have to pay to go to a salon to have them fixed this mess!! Will never ever order from this company again 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Dislike colorI ordered dark blonde. When I colored my hair, it did not look dark blonde to me, it looked like dark brown. I dislike it so much, I wanted to color it again, but had to wait. I would not order this again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarol - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |