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Custom Color Set
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66,566 Verified Client Reviews |
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Didn’t lastMy color faded within 2 weeks of using it. Not enough grey coverage, this color doesn’t work well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
This place is a JOKEI canceled after receiving 1st color that turned my hair BLACK. I ordered red with purple. After canceling. They took $ from my account and said i would have to send product back to get refund as it had been sent out. Next day receive an email that product just shipped. So they lied. It was there and they took my money. I would not give these people your credit info as they are fraudulently taking peoples money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenielle- Thank you for contacting us! We are sorry to hear that your last application did not deliver your desired result! We can confirm that you ordered our Medium Brown Pearl Mahogany, and the gloss (2nd bottle for the previously dyed parts/majority of your hair) was pure tone pearl mahogany (this color did not have any base, i.e. brown or black, in it). You placed your first order under a promotional offer extended to clients joining our recurring Autoship service.. A courtesy reminder email for your 4/11 order was sent on 4/6. You contacted us to cancel your 4/11 order on 4/11 after your order had left our warehouse. Shipping confirmation emails are not received until your package is scanned in at the post office, but the actual shipping process begins before this occurs. We have spoken with you via phone and email to help clarify all of this for you. Please feel free to reach out if you have any further questions! |
ColorToo much red tones. I want blonde tones . If I restart my color pkg again. Red tones can not have. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGlenda- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. We will be reaching out shortly to discuss your color needs. |
BummedI was looking forward to the color change and am bummed out about my results. My hair is the same color as it was before I colored it. may be partly my fault cause the color selecting was kind of confusing.. open to trying it out one more time.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we will be reaching out shortly to get this resolved for you. We appreciate you reaching out! |
Not The Color I ExpectedWas supposed to get lightest blonde for highlighting and covering some gray but it ended up turning out very red strawberry blonde. I did everything exactly by the book and watched the video, so it wasn't because I didn't leave it on long enough or missed a important step or anything. I was able to tone down the red with purple shampoo, but in the end my hair is somewhat damaged and isn't near as blonde as I wanted. I even uploaded a picture of myself showing what I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy- We appreciate your feedback. We can confirm that you purchased our Light Blonde hair color, which cannot provide the same results as highlights (which are achieved using bleach). Upon reviewing your profile, we see that one of our Color Experts has already reached out to discuss your color needs further and we are awaiting your reply. Please let us know if there is anything else we can do to help! |
Bad color on me!I usually prefer a copper reddish color amd i want a tiny bit darker. What i got was not even close. I look like a cherry top not a ginger! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe appreciate your feedback. We are sorry to hear that your color turned out differently than you expected! Upon reviewing your profile, we see that you have already worked with one of our color and care experts to discuss your account per previous requests received. We are happy to adjust your color to better suit your needs if you are interested. Please reach out to [email protected] if you need any further assistance! |
The root.comor is pretty but its spottyI like the root color but it is spotty throughout my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hated the colorThe color came out very dark, also stained my scalp in a spot or two. The color looked flat even with the double process. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBetty - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Did not provide enough color, did not last longI was not satisfied with the color kit. It did not darken my hair enough and did not last more than a couple weeks. Not sure if I will use this product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
AwfulI folllowed the instructions step by step and after washing out my hair, my roots were bright purple and the rest of my head was dark brown. I have to keep my hair in a pony tail until I can get to the store to dye my whole head darker 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJenn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |