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Custom Color Set
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66,566 Verified Client Reviews |
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Great if you like ORANGE hairI had such high hopes for this "custom" color kit. Turned my hair a brassy orange. Terrible!! I had to spend $150 to fix the mess that this hair color created. Do NOT recommend 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPennie- Thanks for reaching out! We are sorry to hear that your selected shade of Medium Blonde Copper Ash did not provide your expected results. Copper is an orange pigment made from red and yellow, and we would expect such results using a copper toned shade. Upon reviewing your profile, we see that one of our Color Experts has reached out to discuss your color further. Please let us know if there is anything else we can do to help! |
Unfortunately faded quicklyGreat pack, excellent customer service. Only downfall is the fade only a fortnight later washing with coloured hair shampoo and conditioner it faded to a wishy washy ginger colour. Such a shame as I had high hopes as recommended by a friend. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMellissa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
I’m so unimpressedI ordered online because I didn’t want to use Walmart quality hair dye and that what I got. I followed the instructions to a tee and still see grays, my skin is burning along with my eyes. I specifically said in my notes that I have an issue with thinning hair and losing it due to medical issues and that’s why I wanted specialized hair dye rinsing it out I lost 2x the usual hair and for the first time in a long time I had to use a conditioner. I could feel the dead dryness already. I am canceling my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Please keep an eye on your email as we will be reaching out shortly! |
Washed off pretty quickly.After a few bottles, I noticed that the color washes off pretty quickly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRuby - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Turned to goop in my hairIt turned into glue in my hair when I went to rinse it out. It wouldn't come out. I thought I was going to have to shave my head to get it out. I washed it with shampoo twice before it started to loosen up. I had to wash it 4 times to get it all out. My hair seems ok now after some major conditioner action. It's not dry yet. So nope won't ever do that again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not satisfied with colorDid not come out as expected. Was more red no violet 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve. We are so sorry to hear that your color turned out differently than you expected! One of our Color Experts has sent you an email to further discuss your color needs. We appreciate you reaching out! |
Not happy with colorThe dates of the color differed on the instructions and the box. The color was not what was discussed, but turned out exactly like the last color that left my hair brassy. I mean exactly the same with zero Ash and a lot of Brass. I specifically spoke to a consultant to address the color that I didn’t like and somehow got the same color. Guess that time was a waste. Use caution! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJaclyn- Thank you for your feedback! We are so sorry to hear that your reformulation did not suit your needs. The color you originally selected was a Dark Blonde Golden Mahogany, and your second selection was Dark Blonde Natural Copper. These are both colors with warm/red-based tones. When discussing your reformulation, we previously recommended a salon to better suit your goal of removing these warm tones, as with at-home color you can only mask such tones by coloring over them and making the hair darker, which you expressed you did not want to do. After your consultation with your colorist, you wished to proceed after these things were explained, and we made a slight adjustment to reduce warmth without overly darkening your hair per your comments. We are sorry to hear that this reformulation did not suit your needs. We are always happy to work with you and reformulate if your goals change in the future. A darker color would mask your current warm tones more effectively, however to stay at your current level and remove coppery tones, a traditional salon service would be required. Please feel free to reach out to [email protected] if you have any questions or need any further assistance! |
Not for meTo runny... very messy.... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out shortly to discuss your color needs. |
Ruined my hair.I should have known this was a harsh product, because the ammonia smell was overwhelming. I've been doing my own colors at home for 40 years and both my parents were hairdressers, so I know what to do, and I followed the eSalon directions to the letter. The color was not what I ordered to begin with, and it has faded after two washings. The product is no better than a $10 drugstore brand, and all you're paying for is fancy packaging and extras. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarcia- We appreciate your feedback and we apologize for any discomfort experienced. Our product can smell stronger compared to traditional color as it is freshly mixed per order and does not sit in transportation and on shelves for months at a time like most traditional color does. We recommend applying in well-ventilated areas whenever possible. Upon reviewing your profile, we see that you have already worked with one of our color and care experts concerning your color and account. Please let us know if there is anything else we can do to help! |
Still too darkOn one hand, I really like this system but I am having a hard time getting them to not put too much brown into my color. Last time they adjusted it by sending me a more red color for the ends and that worked but this time I only got one bottle of color and it was the overall color with more brown in it. So pretty much the opposite of what I was hoping. It's still pretty. Just not the red I was going for. There was no warning that I would only get the one bottle of color this time so I'm a little disappointed that I was charged the same price and didn't get what I asked for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCat- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Red tones need to be refreshed regularly to help keep them bright. A colorist has sent an email to further discuss your color needs and see how we can adjust your plan to better suit your needs. We look forward to your reply! |