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Custom Color Set
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66,637 Verified Client Reviews |
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Not the color I wantedI finally colored my hair today. I wanted to cover the grey's and brighten/keep my existing natural color of hair. The color darkened my hair so much. I greatly dislike what i see in the mirror, but I guess I have to just deal with it now since it's permanent color and now the grow out is going to look ridiculous. I was so nervous to color my hair in the first place and now I regret it so much. I won't do that again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJuanita- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
I colored my hair on Saturday read full instructions to a t and 2 days later my2 days after I colored my hair you can see gray roots . I want to cancel my subscription thank you . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
It had poor gray coverage.The gray near the hairline was almost blond when I left is on exactly as told to in the instructions. The rest of the color was nice but that is not useful if the gray does not get covered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarcia- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Two toneNot sure what happened, I left the color on my gray roots for an hour, which is nothing unusual, and it left me with a lighter “skunk like” tract down the middle of my head. Up until this happened I was very happy with the product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCelia- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not a fanThe chemicals were so strong I felt like I was going to pass out while waiting for it to finish and washing it out. I couldn’t be in the main house it was so strong. I also felt it was so much more time consuming than my old routine. This definitely did not cover my Grey’s for a week. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBonnie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Colorit was too dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMariana- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Worst colour everWasn’t blonde when I asked for the lightest colour possible, went a grey/green/blonde colour. Hair was dry, limp and sticky. Will never let this junk near my head again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The peep show grayNot only was my hair extremely crunchy after I dyed it (needed much more conditioner than was given), I could still see my grays peeking through). I’ve dyes my hair a lot over the years. A salon had to dye my hair twice because it didn’t take. So maybe it’s just me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHannah- We truly appreciate your feedback. Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Overall Results Are Great.I Was Unaware Of The Ammonia In The Hair Color.. Kinda Of Made My Mom Sick.. It Was Hard To Follow The Instructions Yet I Did Use The Shampoo And Conditioner Part.. I Went With The Box Methed And Got The Same Results.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal- Thank you for your feedback! We are so happy to hear that your enjoyed your overall results! We will be emailing you with further information to discuss your color and see if we can reformulate to better suit your needs. Thanks again for reaching out! |
StopautoshipI want to cancel.auto ship. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda- Thank you for contacting us! Please keep an eye on your email. We will be reaching out shortly to further discuss your color and account per your request. |