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Custom Color Set
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66,637 Verified Client Reviews |
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Dreadful ResultSince using this product twice, the first order arrived, the colour was not as expected at all with NO grey coverage. The second has left my hair totally the wrong colour and still NO grey coverage. Advisor no help at all!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with our color and care experts to resolve your concerns per our satisfaction guarantee. Please let us know if there is anything else we can do to help! |
doesn’t cover my gray hairterrible i want a refund and stop shipping 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLili- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Custom colorLeaves large amounts of heavy greasy build up. Requires 4 to 5 washes to remove and in doing so removes most of the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrandy- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Love the conceptSo I love that this set has everything you need (except a cap) to dye your hair at home, and it’s very cute, simple, and organized...but the dye didn’t do anything at all. The only reason I know if wasn’t all a figment of my imagination is that my hair smells like the dye, buuuut it looks exactly the same as before even though I followed all of the instructions to a T. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda- Thank you for contacting us! We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs. |
Allergic reactionUnfortunately I had a bad allergic reaction to the color kit and my head was covered in itchy hives for a week. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeanna- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Not a matchI had a really hard time applying everything especially at the back and didn’t know what I was doing. I followed every instruction I was given and the color came out very ugly and way darker than expected. My roots look like they weren’t colored at all. I regret this purchase immensely. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOlivia- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Changing my colorI have sent two emails for adjust my colors and I never hear back from anyone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy- Thank you for reaching out! Hair color comments left under Adjust My Color are typically first reviewed on or after your next order begins processing. We are available for more immediate assistance at [email protected]. We will be reaching out shortly to further discuss your color. We look forward to crafting your next custom color soon! |
Color does not last long enoughI switched from semi-permanent to permanent color and it still does not last as long as I would hope. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Did not cover graysI’m wondering if the hair color from the first time was sent to me not the second one that was remade to cover my grays. I did it exactly the same way and followed the instructions and still didn’t cover all my grays 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarb - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with on next order! Please let us know if there is anything else we can do to help! |
The worst possible experienceIf it was possible I would rate negative- no stars! I have light brown hair color with all over gray to cover. I made it clear that I wanted to stay light brown hair color, with total gray coverage, not lighter, not darker. I received and used my first -custom color- My hair is now black! What is wrong with your system? BLACK. I didn’t ask for black. I will be forced to go to a salon to have my color reversed- a long and expensive process. Color is wrong Stain guard doesn’t work Stain remover useless. Impossible to remove stain from skin. Disaster 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCamilla- Thank you for reaching out to us here at eSalon! We are so sorry to hear your color turned out darker than you expected! Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |