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Custom Color Set
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66,566 Verified Client Reviews |
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Hair is super dark now :(I ordered a medium golden brown color and unfortunately my hair is fully dark brown now. I washed it the fourth time to see if the color would fade, but unfortunately it didn't reach the Golden tone I usually get by using Feria. It did cover the greys better than the other one I'm used to. But I don't like my hair dark and I've been keeping it lighter for years. I wish there was a way to fix it before my wedding. But I guess I'll have to suck it up. Had a nice propose but didn't work for me. 34 of 38 people found this review helpful. Did you? |
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Response From Our ExpertsElorha- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Too much money too little returnColor is muddy and does not last. If not left for at least twenty minutes over the recommended time, new growth is completely untouched. When it does color, instead of an intense copper I get a muddy old tarnished penny color. What am I paying 27 bucks for? Not at all satisfied. In fact In general I’m really ticked. Whole thing feels like a scam ! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Doesn’t cover much gray and loss of hairThe product didn’t cover much of my grays and I noticed a thinning of my hair. Maybe not for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarrie- We’re truly sorry to hear that you have experienced a thinning of the hair. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. We appreciate you reaching out! |
Be Careful!So, to anyone who has virgin hair and is looking for a demi-permanent color: don’t be surprised if it’s not what you expected. I recently ordered a red-copper shade that ended up being more of a slight red tint than anything, and that was a bit disappointing. However, my hair feels very soft and nice, and i reached out to customer service to see if there’s anything i can do to get it closer to what i wanted. Let’s hope there’s something that can be done, because while this color is pretty, it’s MUCH more subtle than anything i was expecting. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGabriella- We appreciate your feedback! Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Covered good, a bit to dark and i ded not leave on but 20 min. needed more hi lNot enough Gold 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Fumes too strong, but great results.The ammonia fumes are scary. I inhaled too much while rinsing in the sink (I can't use the shower). Also, this is a messy activity if you aren't good at doing your own hair - separating into 4 quarters, pinning, applying solution, unpinning, reapplying, repinning.... just too much pinning and unpinning while working with the wet hair color. My final pinning must have looked rediculous because I could barely get the hair stay up in the pins. However, after all was done, it did look great. Note I did not have a sticky, gunky film of residue like others mentioned. I did have hair dye spots still on my scalp that I had to scratch off, and hair dye got on my arms and face. I used a makeup removing cloth to clean it off my arms and face. Also, and very important, my instructions recommended I use leftover solution in my final rise, which nearly killed me with fumes in the sink. Don't do this. For the short time frame this leftover dye is in contact with your hair there wouldn't be a benefit, and not worth the horrid blast of fumes. Just rinse it out with water and then wash your hair. Because of the fumes, I'm debating on whether or not to do this again. I have to hold my breath while rinsing. :( 19 of 24 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa- Thank you for reaching out to us here at eSalon. We are so sorry to hear that you were disappointed in the scent of our color, but we are so happy to hear that you enjoyed your color results! Please keep your eyes out for an email from us shortly. We will be reaching out to you with further tips and information. |
It is terrible!The color is 2 shades darker than I ordered. Loads of hair fell out when I rinsed it out and I am so disappointed! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCandi- We’re sorry to hear that you experienced an allergic reaction that could have been caused by our hair color and that the color turned out differently than you expected. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Please keep an eye on your email. We will be reaching out shortly! |
Ruined my hairI’ve used other at home color kits before and after using this one my hair was really dry. I also seemed to have lost a lot of hair. I have really thick hair and I brushed it prior but still had a lot come out while shampooing. And hair feels dry and brittle afterwards. Also the bottles the color was coming out of the part where you screw it on instead of the top. The whole process was horrible. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLaurel- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t lastExpensive didn’t last any longer than a £6 supermarket also I put plan on hold/stop and another colour sent as they apparently couldn’t contact me. Uh plan on hold 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy- Thank you for contacting us! We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to discuss your concerns. Please let us know if there is anything else we can do to help! |
No help from stylistBad color on me. Two colors did not match. I ended up with rose colored roots and gray hair length. Very unhappy tried to leave message for stylist. HAD TO GO BUY COLOR AT STORE TO FIX. NO RESPONSE NOTHING. SAVE SOME MONEY AND DONT USE THIS COMPANY 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsJanet- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |