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Custom Color Set
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66,637 Verified Client Reviews |
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COLOR WAS COMPLETELY OFFI have been dying my hair a very light auburn for years now. Even though I was very hesitant to veer off from my usual dye brand, I decided to give ESALON a try based on their "expertise" and customer reviews. I uploaded a picture of myself so they could do their best to match my color. What I ended up receiving was a BRIGHT, MERMAID, FIRE red that is completely off from my normal color. I couldn't belive how drastic the outcome was. I could understand if it was NEAR my normal shade in my original picture, but this was FAAAAARRR off. I had to go to the store to buy color oops just so I could strip it out!! It's unfortunate because I was very hopeful this program could work for me, but that's just the risk of trying it out. I was hoping I could post my before picture and after picture to show it better, but I don't see an option to do that. On another note, applying the product was very easily and gentle on my hair compared to other products. It was not runny and did not dry out my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittnee- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Waste of moneyCompletely awful. The color ran onto my face in the waiting time. Color was nothing like described. Dark blonde red copper turned into fire truck red. Waste of money. Now I have to damage my hair to remove it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Too Dark, What Shine?The shade I received was at least a shade or two darker than it looked online, and the rinse/massage step for extra shine did nothing. I've gotten far more shine from cheap drugstore brands. The only reason it gets two stars, is that the extra gloves, skin protectant and stain remover were all very helpful. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Still a little darkI believe the mahogany in the color is to dark I think a copper or cinnamon would be better. Also it didn’t cover the grays good 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKamilya- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
I won't recommendPros: great price, easy to follow direction, covered most of my grays, my hair felt soft after. Cons: my hair wasn't the color I wanted. I ordered intense pearl which is a brown with a hint of violet. My hair turned dark brown with some parts near the roots that turned lighter than others. The ends of my hair has been previously bleached and the desired/expected color didn't even show. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBernadette- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
I do want to love it!I tried to love it but... it leaves this waxy film on my hair that takes two days of washing my hair 3 times to get out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
color was very dark brn,copper/red and looked absolutely horrible.very dark,almost black looked so hard against my fair complexion. definitely not lite brn at all. then brite copper appeared making it almost worse. was not a natural color at all. Had to have a colorist try to correct this mess...will take a long while now that it is so dark..i want to cancel shipments, cant afford these errors 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanis- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Do NOT order ANYTHING from this companyI ordered from this company unaware that they would be sending product monthly. When I called to Stop the monthly shipment I was informed that they would be billing me regardless. Their web site had a delay shipment option however after I turned off the Monthly Plan I was not able to delay the shipment. This company clearly does not care about its customers. DO NOT ORDER ANYTHING from them. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarol- Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
I was very dissatisfied with my colorI will not ever order from you again. Please remove all auto orders and cancel my account. I need to speak to someone about a refund, 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Wrong colorI asked for my color to go reder this time but it is way more brown then red. I have hated my brown hair for over 25 years now I'm stuck with a color I dislike. And have to wait to fix it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |