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Custom Color Set
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66,615 Verified Client Reviews |
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The color is not as describedVery dissatisfied my color did not come out at all as described 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaggie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No goodAfter that color you send did not work I send you the picture. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana - We apologize for the disappointing experience. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color was too light at the roots.The kits were very nicely put together and when the color was not right before, they tried to correct the issue. Unfortunately the roots of my hair are a still lighter then the rest of my hair, so I will not be re-ordering. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNichole - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Good deal at firstHmmm...ok well this was certainly a good deal at first. $10 for a kit that was very generous with 2 bottles for my roots and 2 for my ends which really helped because of my long hair. But $10 quickly became $30 and 4 bottles became only 2. ☹ I honestly don't think the quality of the dye was any better than one I could get at Walgreens and this was more expensive. And then there is the fact that they charge you for the product 2 weeks before they send your product. I didn't like that. I cancelled membership and I wouldn't recommend this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
The color did nothing.I filled out all of the information accordingly, followed all instructions and all the color did was lighten my roots. The rest of my hair looks almost untouched, maybe a little darker but it was supposed to lighten. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatelyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the colorThe system is awesome, but i still can't get the color i want. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMagali- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
ColorNot the color I thought I was getting. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
ColorThe quality of this product is excellent. This last batch came out a bit dark and I would like to lighten it up a little. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
DisappointedWhen I applied my color this time I noticed it looked darker than I remembered it in the first two deliveries. As I styled my hair, I saw that it was definitely darker and appeared "muddy", lacking the rich red tones of the previous sets. I have since washed and conditioned my hair twice, hoping that the drabness was due to color residue but no improvement. I reached out to eSalon for assistance on Monday of this week. I had previously been satisfied with eSalon's response times (1-2 days), but it has now been four days and I have heard nothing back other than the confirmation that my request had been received. I had hoped that eSalon would be a suitable option for me but it seems likely that I'll be going back to my local salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
COLOR WAS COMPLETELY OFFI have been dying my hair a very light auburn for years now. Even though I was very hesitant to veer off from my usual dye brand, I decided to give ESALON a try based on their "expertise" and customer reviews. I uploaded a picture of myself so they could do their best to match my color. What I ended up receiving was a BRIGHT, MERMAID, FIRE red that is completely off from my normal color. I couldn't belive how drastic the outcome was. I could understand if it was NEAR my normal shade in my original picture, but this was FAAAAARRR off. I had to go to the store to buy color oops just so I could strip it out!! It's unfortunate because I was very hopeful this program could work for me, but that's just the risk of trying it out. I was hoping I could post my before picture and after picture to show it better, but I don't see an option to do that. On another note, applying the product was very easily and gentle on my hair compared to other products. It was not runny and did not dry out my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittnee- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |