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Custom Color Set
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66,566 Verified Client Reviews |
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Not a matchI had a really hard time applying everything especially at the back and didn’t know what I was doing. I followed every instruction I was given and the color came out very ugly and way darker than expected. My roots look like they weren’t colored at all. I regret this purchase immensely. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOlivia- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Changing my colorI have sent two emails for adjust my colors and I never hear back from anyone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy- Thank you for reaching out! Hair color comments left under Adjust My Color are typically first reviewed on or after your next order begins processing. We are available for more immediate assistance at [email protected]. We will be reaching out shortly to further discuss your color. We look forward to crafting your next custom color soon! |
Color does not last long enoughI switched from semi-permanent to permanent color and it still does not last as long as I would hope. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Did not cover graysI’m wondering if the hair color from the first time was sent to me not the second one that was remade to cover my grays. I did it exactly the same way and followed the instructions and still didn’t cover all my grays 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarb - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with on next order! Please let us know if there is anything else we can do to help! |
The worst possible experienceIf it was possible I would rate negative- no stars! I have light brown hair color with all over gray to cover. I made it clear that I wanted to stay light brown hair color, with total gray coverage, not lighter, not darker. I received and used my first -custom color- My hair is now black! What is wrong with your system? BLACK. I didn’t ask for black. I will be forced to go to a salon to have my color reversed- a long and expensive process. Color is wrong Stain guard doesn’t work Stain remover useless. Impossible to remove stain from skin. Disaster 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCamilla- Thank you for reaching out to us here at eSalon! We are so sorry to hear your color turned out darker than you expected! Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not the color I wantedI finally colored my hair today. I wanted to cover the grey's and brighten/keep my existing natural color of hair. The color darkened my hair so much. I greatly dislike what i see in the mirror, but I guess I have to just deal with it now since it's permanent color and now the grow out is going to look ridiculous. I was so nervous to color my hair in the first place and now I regret it so much. I won't do that again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJuanita- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
I colored my hair on Saturday read full instructions to a t and 2 days later my2 days after I colored my hair you can see gray roots . I want to cancel my subscription thank you . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
It had poor gray coverage.The gray near the hairline was almost blond when I left is on exactly as told to in the instructions. The rest of the color was nice but that is not useful if the gray does not get covered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarcia- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Two toneNot sure what happened, I left the color on my gray roots for an hour, which is nothing unusual, and it left me with a lighter “skunk like” tract down the middle of my head. Up until this happened I was very happy with the product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCelia- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not a fanThe chemicals were so strong I felt like I was going to pass out while waiting for it to finish and washing it out. I couldn’t be in the main house it was so strong. I also felt it was so much more time consuming than my old routine. This definitely did not cover my Grey’s for a week. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBonnie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |