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Custom Color Set
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66,655 Verified Client Reviews |
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Didn't cover up the gray well.I followed the directions as given, did not feel like it covered up my grays like it did the first time I used the color. I could see grays the next day. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color is too darkI wanted my color to be blonder and lighter and I did not want another shipment but yet you sent it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
No conditioner in my kitGave me 2 shampoos 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPaula- Thank you for your feedback! We are so sorry to hear that your kit arrived missing your conditioner packet! We'll be reaching out shortly to make this right. Thanks for reaching out! |
The formula changedI have been using this for quite some time (since 2/2016) and the quality has been excellent and consistent. I never had to update the color and my hair has been even. Then the box changed and with that the hair color. The quality of the color and supplies (even the font) has significantly decreased. It is like it is a knock off of the former version. I wanted to give the new formula a few tries but no... There is a clear line in my hair color from the previous colorings and this new version. So disappointed. I am now looking for an alternative after being happy with this product for over two years and many colorings. I would give the older formula a 5 but this new one is definitely a 2 or lower. 30 of 35 people found this review helpful. Did you? |
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Response From Our ExpertsKristy- Thank you for your feedback! We can confirm that our formulation has not changed, however we will be reaching out shortly to discuss your color further and see how we may be able to adjust it to better suit your needs. Thanks for reaching out! |
Hair color looked nothing like the photos, advice - ask lots of questions!Unfortunately I had a bad experience with my hair color. I would say this had the same effect as a box dye, no idea what you're going to get until you dye your hair. Learn from my mistakes and make sure to do a test strand. A few notes for anyone wanting to use this service: - Make sure you only want DARKER hair color if you use this service. Despite the pictures on their website you will NOT have lighter hair at the end of this. The color I got was at least 3 shades darker than the photos and 1 or 2 shades darker than my original hair color. - Utilize the color experts advice! They really are consultative and friendly. Before you order your color I would even encourage you to get on the phone with them and send inspiration pictures to get exactly what you want. Ask questions to see if the result you want is achievable using the box. - I can't stress this enough, ask questions. my hair process for my ends was only 5 mins, so I reached out and asked if that was correct or not. They said to increase to 10 mins processing on my ends (which still ended up not being enough time and I had splotchy results) all to say treat this like you would talking to a stylist at a salon. After my negative experience with the hair color I do have to say the hair experts on the customer service team are really great, explaining everything in a really friendly way and are very transparent and consultative. Overall I'd say if you want professional results you'll still need to go to a salon. If you want a "fancy" box dye and the potential for better results if you want to go darker - use esalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnna - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Are you sending me old hair colors? Are they really being mixed before sent?This is the second time I used the color. There was a bad film gunk. All over my scalp. I thought the first time was because I used my own shampoo and conditioner. But it happened again. 😡 I would like to cancel all other upcoming orders. Very disappointed. Would like a refund. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not bright enoughThis is the second re-do of my formula. Still not bright enough. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! One of our Color Experts has sent you an email to help get this resolved for you. We appreciate you reaching out! |
mistake mistake mistakeI have ordered dark ash blond and is now an orange carrot...should have stuck to the box dye - cheaper and much better result too will have to spend months now trying to retrieve my dark ash blonde... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJo- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No shine and roughMy favorite is L’Oréal ferai. I thought I would give this a shot. The mixture is stronger unbearable smell, the color was dull and texture of my hair got rough with the color bleeding every wash, and even worse was my scalp was so itchy for weeks after this. I sent two email to cancel this subscription but there’s another charged to me on my way. It’s easy to buy but not easy to get refunded and cancel. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations! Please keep your eyes out for an email from us shortly. We will be reaching out shortly to further discuss your color and account. |
Not right colorShould have had more purple 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSummer R - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |