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Custom Color Set
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66,615 Verified Client Reviews |
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UnsatisfiedDidn't like the color or coverage. I've gotten much better results from way less expensive store bought packs than this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color ok... makes my hair very dryThe first time I used the product the feel of my hair was very odd and concerning. But I got through and decided I liked the color. Tried 2 more times to do the roots and my hair feels dry and less healthy than before. I've colored my hair for years... so I'm not new to this. I have A Lot of hair. The tiny shampoo and conditioner does absolutely nothing and maybe covers a third of my hair. As I said. The color is fine. Not spectacular enough to ruin what has always been very healthy hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolyn- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to discuss your color and service. Please let us know if there is anything else we can do to help! |
Hair colorI was so anxious to use this hair color on my hair, now I'm disappointed it did not cover all of my gray in the front of my hair as well as the middle of my head 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEarline- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
The worst haircolor ever!I used my color box last week. As soon as I opened the color, it smelled of unbearable ammonia. I still wanted to go ahead and try it. Heres what happened 1. I left the color on my hair for 30 mins and went for a wash 2. My hair felt extremely greasy and the grease wouldnt wash off 3. IT was so bad, that my hair remained in the shape that I make out if it!!! 4. It took me 3 showers washing my hair to make my hair look human enough! 5. The color ran over my face and when I was out of the shower, I was brown!!!!!!!! 6. I had to use the Stain remover provided to get my skin to the normal color 7. Within 2 days, my roots were back to grey! Ive never had such a horrible experience even with cheap off-counter stuff. Never ever using again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJalpa- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
WhyWhy do you send these reviews when color hasnt even shipped? Could be a deal breaker 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary- We will be reaching out shortly via email to help clarify and discuss your color and account further. We look forward to working with you! |
Wrong color twiceMy first order I told them I wanted my hair to be dark brown. (My hair is naturally dark brown and it was currently a medium brown with blond highlights) Used their mixture once it arrived...my hair was RED! Contacted them they sent me a new mixture...dyed my hair again about 12 weeks later...this item it was like a light brown/red color. NOT impressed with their ability to mix colors properly! Would much rather use store bought or pay the extra money to go to a professional! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley- We appreciate your feedback. Upon reviewing your profile, we see that you have previously worked with one of our color experts to help resolve your concern per our satisfaction guarantee. Please let us know if there is anything else we can do to help! |
Not happy with the changeAsked for hair color to lighten my hair. Instead it did nothing. Actually made it a bit darker. I even said that I would like more of a light brown even dark blonde look. Did not get. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCourtney- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Nope...Mine didn't turn out too well. :( They sent me a roots and an ends color. My roots are orange and the ends color didn't cover my blonde highlights completely. I canceled my next shipment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCat- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Latest PurchaseThis last hair color was much better. The color matched, but fades very quickly and the roots are much lighter than the rest of the hair. It would be great to have the color last more than a week or two. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBetty S. - We’re sorry to hear that your hair color is fading faster than you expected. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
This product damaged my hair! 😕😡This product dried out my hair, it was about 3 shades darker than promised as well. And when I put it on it was like a thick. Disgusting gelatin goo - three weeks later I’m still struggling to get my hair to feel like real hair again! It is total crap 💩 and false advertising! Do not buy this stuff if you like having hair! I’m going back to the sally’s Stuff! It is SO much better and way cheaper as well! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeslie W. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |