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Custom Color Set
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66,655 Verified Client Reviews |
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Color is great but applicator bottle has gotten worse and worseI love this hair color but the last two times I’ve gotten it the applicator bottle has been horrible. This time (prepared in April) the hole in the bottle was so small almost nothing came out, then when I squeezed hard the product all came out under the screw on top. Not only did I have a mess to clean up but I’m not sure I had enough product left to do a good job. I ended up having to ream out the hole to get enough product out to proceed. The guarantee says that it’s free if you’re not satisfied but I’m unable to find anywhere to contact esalon to let them know. Very disappointing as this is my all time favorite hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElaine- We truly appreciate your feedback. Upon reviewing your profile, we see that you are already working with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Love itLove how easy everything is and the smell wasnt over powering either... I also liked that i got two different formulas for my roots and ends .. the reason i gave 3 stars ia ONLY because I wish I would have been able to order a vibrant intense red instead i got an orangish color ... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKayla- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to discuss your color further. We appreciate you reaching out! |
Not a good productThis product is worse than box color. At least with box color I knew what my results were suppose to be and I knew how drying the box dye was. This product was suppose to be a red AUBURN it turned my hair to a gross brown. Now I'm stuck with red roots and brown yellow ends! Not happy at all. Now I have to spend a couple hundred at the salon to fix the gross color if the stylist even can fix it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Nice colorNice color but not the ammonia smell. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherry- Thank you for your feedback! We are happy to hear that you enjoyed your custom color results. We are always striving to improve our products and service, and we truly value our client input. Thanks for reaching out! |
Hair losshad a lot of hair loss and drying 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia- We’re truly sorry to hear that you have recent experienced hair loss. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Thanks for reaching out! |
GrayNot really covering all my gray. Maybe they can twick the formula. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Would give ZERO stars if I couldMy kit arrived damaged. I tried to chat online, but as soon as I wrote a message in the chat, WHAM! the chat disappeared and I could not reload it. I tried sending a message....same thing. I got the color allover my hands when retreiving the mail, as the color bottle was open and damaged. Needless to say, it got on my hands as well. Junk packaging. I want no more products from eSalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon- Thank you for reaching out! We are so sorry to hear your order arrived damaged! We will be reaching out shortly to make this right. |
Convenient but not liking the product overall5 stars for convenience, price, packaging, and customer service. However, I’m not a fan of how much residue is left in my hair as if I left coconut oil in that won’t wash out. I have dark brown hair and needed this product for grey coverage (3 stars) and to tone the red (2 stars). I know this is challenging, but the red is still there and needs more green to balance, and the grey coverage doesn’t last long. 0 stars for how difficult it is to wash out. It’s weird, but I feel like my first experience was the best. Each other time just somehow became worse. I just lost motivation to continue to use this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie- Thank you for your feedback! We are sorry to hear that our color did not meet your expectations. We will be reaching out shortly to discuss your color and account further. Thanks for reaching out! |
It’s April 11 2019 . Send my money back..I did not sign up for continued purchase!!! I want my money back.. stop sending me packages.. I sent back the pkg and still no refund. You sell it for $10 here, and in my account you took 25$ for one kit??? Refund please!!! 0 of 0 people found this review helpful. Did you? |
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Not the right colourI wanted colours that are more blonde and not red as I have a vast amount of grey /white roots and end up with multi toned undesired hair colouring. One unhappy Lady. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMrs Emma - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |