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Custom Color Set
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66,566 Verified Client Reviews |
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The worst haircolor ever!I used my color box last week. As soon as I opened the color, it smelled of unbearable ammonia. I still wanted to go ahead and try it. Heres what happened 1. I left the color on my hair for 30 mins and went for a wash 2. My hair felt extremely greasy and the grease wouldnt wash off 3. IT was so bad, that my hair remained in the shape that I make out if it!!! 4. It took me 3 showers washing my hair to make my hair look human enough! 5. The color ran over my face and when I was out of the shower, I was brown!!!!!!!! 6. I had to use the Stain remover provided to get my skin to the normal color 7. Within 2 days, my roots were back to grey! Ive never had such a horrible experience even with cheap off-counter stuff. Never ever using again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJalpa- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
WhyWhy do you send these reviews when color hasnt even shipped? Could be a deal breaker 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary- We will be reaching out shortly via email to help clarify and discuss your color and account further. We look forward to working with you! |
Wrong color twiceMy first order I told them I wanted my hair to be dark brown. (My hair is naturally dark brown and it was currently a medium brown with blond highlights) Used their mixture once it arrived...my hair was RED! Contacted them they sent me a new mixture...dyed my hair again about 12 weeks later...this item it was like a light brown/red color. NOT impressed with their ability to mix colors properly! Would much rather use store bought or pay the extra money to go to a professional! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley- We appreciate your feedback. Upon reviewing your profile, we see that you have previously worked with one of our color experts to help resolve your concern per our satisfaction guarantee. Please let us know if there is anything else we can do to help! |
Not happy with the changeAsked for hair color to lighten my hair. Instead it did nothing. Actually made it a bit darker. I even said that I would like more of a light brown even dark blonde look. Did not get. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCourtney- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Nope...Mine didn't turn out too well. :( They sent me a roots and an ends color. My roots are orange and the ends color didn't cover my blonde highlights completely. I canceled my next shipment. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCat- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Latest PurchaseThis last hair color was much better. The color matched, but fades very quickly and the roots are much lighter than the rest of the hair. It would be great to have the color last more than a week or two. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBetty S. - We’re sorry to hear that your hair color is fading faster than you expected. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
This product damaged my hair! 😕😡This product dried out my hair, it was about 3 shades darker than promised as well. And when I put it on it was like a thick. Disgusting gelatin goo - three weeks later I’m still struggling to get my hair to feel like real hair again! It is total crap 💩 and false advertising! Do not buy this stuff if you like having hair! I’m going back to the sally’s Stuff! It is SO much better and way cheaper as well! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeslie W. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
So Disappointed 😔I was so looking forward to this- customer service/stylist help seemed excellent prior to receiving my color. I have colored my own hair off and on for 15 years using inexpensive box dye from the store as well as alternating with extremely expensive professional color/highlights. This has by far been the worst experience with hair color I’ve ever had. I followed the directions step by step and did not skip any (and I’ve NEVER had issues with coloring my hair in the past. EVER.) The color is uneven despite being provided two bottles of color/developer and my hair is only shoulder length. There are spots of my roots that are a completely different bright color than the rest of my hair, and the main part of my hair that I was supposed to only leave the dye on for 5 minutes, despite making sure the hair was saturated - came out completely uneven. I spent over a half hour rinsing my hair having followed the directions to let it rinse until the water ran clear, then did the shampoo twice and conditioner. My hair feels like it’s coated in something awful. I rerinsed it again for another 10 minutes in my sink and it’s still coated.. I genuinely want to cry because I’ve never seen my hair in this bad of shape. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJesica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not what I expected.The color was completely wrong. I was credited another color plan and the color was adjusted but it’s still not right. I now have a purple hue in my hair and I am not liking it at all. I plan on canceling my plan all together. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAustin- We appreciate your feedback. Upon reviewing your profile, we see that you have worked with one of our color and care experts to help resolve your concern per our satisfaction guarantee. We will be reaching out shortly to discuss your color and account further. Thanks for reaching out! |
Too dark!I was really expecting something less brown/dark and more red... Unexpectedly went darker. The product itself is great (thus the 3 stars) but really disappointed in how dark it is. It washed me out eventhough I gave a picture with how light my complexion is. I'm afraid I'm not going to easily be able to go lighter now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlicia- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |