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Custom Color Set
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66,566 Verified Client Reviews |
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mistake mistake mistakeI have ordered dark ash blond and is now an orange carrot...should have stuck to the box dye - cheaper and much better result too will have to spend months now trying to retrieve my dark ash blonde... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJo- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No shine and roughMy favorite is L’Oréal ferai. I thought I would give this a shot. The mixture is stronger unbearable smell, the color was dull and texture of my hair got rough with the color bleeding every wash, and even worse was my scalp was so itchy for weeks after this. I sent two email to cancel this subscription but there’s another charged to me on my way. It’s easy to buy but not easy to get refunded and cancel. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations! Please keep your eyes out for an email from us shortly. We will be reaching out shortly to further discuss your color and account. |
Not right colorShould have had more purple 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSummer R - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not received the color desiredThe color is not what I desired and expected.... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIrit- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Still Bronze!Having tweaked my color it still is showing red. The texture and feel is amazing if I could just get rid of the red! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Poor customer serviceGood luck stopping a shipment. You cannot remove any information, especially your credit card number. Costs too much for what you receive. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover grayAfter using this for some time, and following the instructions exactly as specified, and in some instances, leaving color on longer than 30 minutes and doing the last step, it was no longer effective in covering my gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us! We truly appreciate your feedback. |
Shooting for Dark brown with gold highlights. Have you ever seen Snow White?I was so unhappy with the color and texture of my hair after this experience. Waited too long to try the first one. Won't use the second kit that I have already received. Save your money. I will go back to using Age Beautiful products for my "over 40" hair. I ended up with Black. Dry. Hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeanie- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! One team of licensed colorists are always happy to further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be. Upon reviewing your account, we see that you have spoken with one of our color and care experts to discuss your color and account. Please feel free to reach out if you need any further assistance! |
ColorThought I was getting a violet color not dark brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristi- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Please cancel any other ordersI wish to cancel any other orders I feel product did not cover gays very well even after leaving it on an extra 15 minutes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDelia- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |