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Custom Color Set
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66,637 Verified Client Reviews |
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Extremely difficult to wash out but nice colorSecond shipment, still followed directions and cannot understand why I have a gooey mess to wash out. I read all the reviews I could find for advice. Tried washing with cold water as well. I had to shampoo 2-3 times before my hair had no sticky residue, and certainly not enough shampoo in the package for washing out. I am going to switch to the highlight to see if I have the same problem. The color is very nice however the second time my hair felt straw like. Considering whether I will continue membership . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Lighter regrowth than endsThis was my second time trying the coloring product. Again, my roots/outgrowth turned out far lighter than the rest of my hair strands. The color is completely uneven and now I don't even know what else to do but wait for it to relax on it's own....if it even will do that. I've told the mixing techs that I repeatedly have this trouble but for me this product does not work. It's thick and goes on and clings to the hair and that's a good thing, the packaging is a good thing - I think for other people it's a good thing. JUST not for me. Thank you anyway. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColorToo red for me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSteph- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not the color I orderedI have always dyed my hair with blonde highlights. So my hair was a light blonde with darker blonde shades. I ordered medium golden blonde so my hair should still be blonde. But instead it came out a reddish light brown. I am really not happy I love my blonde hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not for gray hair and it’s orangeI used my color for the first time today. I followed the instructions to the letter but all of my gray was still visible after drying my hair and my roots have an orange tint... I let my colorist know my hair tends to turn orange and that is a recurring issue I have. I also submitted a photo of my hair with the roots and gray showing. I was hoping to find an at home color but it is not to be with this one. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
WateryColor was very thin. Watery consistency. Not my cup of tea. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVida- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very oily/waxyVery oily & waxy looking hair. Would not use again and am trying to cancel my account. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Developer all outWhen I received my box it was all wet from the Developer which spilled all over the Box. A few weeks ago I dyed my hair and I parted it and the grays are still there very visible. It didn’t work out for me 0 of 0 people found this review helpful. Did you? |
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natural redhead lookI wanted to get hint of copper like it was on the picture. I got natural redhead looking color, what actually looks very ugly. Package, quality of the color (makes hair soft and shiny) and everything else was looking professional and good.. just color is very off :( i would say that for sure get this color but talk to their color experts. edit: i really hate the color. but mys husband says it's ok. And hair are soft and shiny. All together: good color, wrong color i got. 0 of 0 people found this review helpful. Did you? |
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Root touch up!The hair dye was too light of a shade. I will go a bit darker the next time. However..since summer is coming it might not look that bad. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Care Representatives have been in contact via email and will be happy to assist in this process. |