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Custom Color Set
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66,637 Verified Client Reviews |
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Grey is backTwo weeks into it, my grey is coming thru. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Care Representative to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not sure what went wrong but....My hair turned an awful muddy brown/green. Not at all close to what I ordered. Followed directions to the letter. So bummed that now I’m gonna have to pay a fortune to get it fixed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Doesn't lastAfter only 1 wash my roots were grey again!!! I wash my hair every 7-10 days, I have always done so. The colour just doesn't last. For the price it isn't worth it and it takes twice as long to colour my hair with your product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPaula- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to discuss your color and account. Please let us know if there is anything else we can do to help! |
Incorrect instructions. In tears after coloringI followed instructions precisely. I partitioned hair and brushed on color at roots and let sit for 20 minutes before applying the the remainder of my hair. NOW THE TOP OF MY HEAD WHERE THE DYE SAT FOR 20 EXTRA MINUTES IS WAY REDDER THAN THE OTHER PART OF MY HAIR! and why is ash blonde with hints of copper RED! I'm in tears and so angry and disappointed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLese- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Great customer service, not so great resultI was very impressed with the steps my stylist took to make this a personal experience and make sure we were on the same page as far as what I was going for. That being said, I was going for medium blonde from a dirty brown color and now my hair is an auburn color. 🤔 Soooo im not super impressed overall. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ColorThe color was to light. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
HORRIBLE EXPERIENCE HORRIBLE COLORDon’t use this service. The pictures don’t reflect what your color will look like. Then when you say something they will give you an attitude, say they have “credited your account” and will send you something to help lighten it. Nothing happened. This was two months ago. I got better service and advice from YouTube. This was the worst experience and extremely frustrTing. My hair look like absolute crap and they had no solutions to help me. What a POS this company is. They didn’t even apologize for making my hair black when I clearly ordered brown. This was my first and last experience with this 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and upon reviewing your account, we see that we have attempted to work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HorribleThe color was horrible. It didn't contain any lowlights, didn't color evenly and faded quickly. Would never buy this crap again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTiffany - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gorgeous color; weird textureI've been using eSalon now for several months. I love the color and the kit; I hate the greasy texture of my hair after I use the product. The company keeps telling me that they are working the formula and that I should just use a bit of baking soda when I wash my hair to counteract this issue. To me that means the product is still in beta testing, not fully ready for production. Customers shouldn't have to use home remedy work-arounds for a flaw in the formula - not if you want them to pay full price and shipping. So I'm on the fence...I'd love to keep using the product, but I have to be careful about when I color my hair. If I do it too close to an important meeting when I want to style my hair, I have to wait because the greasy overlay prevents styling. Last time I had to color my hair one day, wash again the next and then style...too much work for this lady! I hope the formula gets fixed soon so I can become a raving fan :-) 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheri - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. A color care representative has reached out to you via email to find a resolution and get you one step closer to reaching your perfect hair dreams. |
resistant grey uncoveredThis is the second attempt the colorist has made to Make a color to my resistant grey with no success. I followed all directions and times exactly. Very disappointed for sure. 😢😔😝 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |