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Custom Color Set
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66,637 Verified Client Reviews |
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Would like to go lighter next timeI love the hair color, but would like to have more blonds and reds for the summer. This shade is a dark reddish brown. I love it, but just want a change. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!b |
New colorI’m finding it not light brown, I’m finding it very dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaureen- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
SMELL!!When I open the bottle the smell of ammonia was breathtaking and I don't mean that in a positive way. The color while pretty, is very red for my coloring and I said that I was a medium blond. The biggest problem I have is the smell it was so overpowering that I had to open all the windows on the bottom half of my house. Due to my work schedule this is the 1st chance I've had to use this product and I have received 2 more. I don't think I'll be using them. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeverly- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ColorI like the convience of receiving on a schedule but the color seems dull and not much shine, maybe I need a color adjustment. Also seems a bit expensive will have to adjust my options and see how it goes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTamara- Thank you for your feedback. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to discuss your needs further. |
Wrong colorThe color to cover regrowth was correct but they gave me another color for the older, previously colored hair and it was way too much red. Very disappointed since I did not want red. I wanted brown. I thought the bottle seemed like it had too much red. I am not sure if it was a combination of the wrong mix for the ends and maybe the wrong developing time. All the gray hairs were properly covered though 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Too red in sunshineI would like a color as close to the one I got but something that resembles auburn more rather than brassy red in the sun 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlicia- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
rip off and they up the price impossible to cancelthis is crazy but you cannot cancel - not to mention that it is not made clear that you are signing up to receive more products anywhere from 2 to max of 12 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria- Thanks for reaching out! Our Autoship plan is fully adjustable through your account when active. Upon reviewing your profile, we see that you have already adjusted your Autoship plan to suit your needs. Please reach out to [email protected] if there is anything else we can do to help! |
My hair is screwed!!My hair is destroyed. The color you sent me was not at all what was in the picture I agreed to. It is way too dark!! I will NEVER use this service again, and highly suggest no one else does either!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn’t change muchI’m kind of disappointed because I bought this dye going off of the image of how it said my hair color would turn out, and it barely changed at all. The only difference is that there’s a little more of a red color through it and only in the light, but it’s a very slight difference. I followed the directions carefully and did everything I was supposed to. No one can even tell that I dyed my hair, and that was a lot of hassle to go through for relatively no change to my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
was not color it says it wasI have colored my hair before and had a beutican show me how also but that was not the color it said it was had alot of red tint to it my hair is finely turning more blonde that it is being faded out I do not want anymore products at this x was want light blonde hair w high lights maybe some low lights Not what I got Tammy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |