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Custom Color Set
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66,637 Verified Client Reviews |
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Cancel my orderPlease cancel all my orders 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori- We truly appreciate you reaching out. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorI requested ash blond and the “ASH” you sent me is strawberry blonde and an ugly one at that 😡 I look like a freakin Orangutan 😡😡 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa- Thank you for reaching out to us here at eSalon! We are so sorry to hear your selected shade of Medium Blonde Copper Ash did not provide your expected result. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Hair color recievedUnfortunately I am very dissatisfied with the color that was sent. The color that was sent is at least a few shades darker than my existing hair. I now have brown hair versus the blonde I desired. The highlights helped some. It this point i cannot recommend eSalon. My overall experience has not been good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Disappointing.I just received my second order, for $20 I got a small bottle for roots touch up instead of the full two bottles I would need to completely refresh the color for all my hair. I will have to use the ends touch up bottle I ordered separately, which is an extra cost, that should have gotten me to July, to get a full color done. I will be going to a salon supply store to match my color, and set up a subscription, which will be a fraction of the cost of Esalon. I understand you pay a little extra for the conveince of having everything you need to keep your color amazing delivered to your door, too bad you don't get all you need. The color also is not an exact match for my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerri- Thank you for reaching out to us here at eSalon! Please keep your eyes out for an email from us shortly to further discuss your color needs and account. We appreciate your feedback! |
Too blackthe color looked like I dumped a bucket of coal on my head, ppl asked me why I looked pale. Too blacK! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngie- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Color is nothing like I described I wantedI noted several times I wanted a “yellow” blond. My first color was ashy. My second was a light dirty blond. I just colored my hair 3 days ago and it’s platinum blond, almost white. I am very disappointed I wasn’t listened to and as you know hair is everything to women. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to further discuss your account and service. We appreciate you reaching out! |
Didn’t listenThere was a promotion for $10 so I tried it. I submitted pictures of my hair as requested. The coverage was good but I didn’t like the color. It was a little darker than I wanted and a little brassy. I messaged them to let them know and I included pics of the color. They responded that they would send me a complimentary new color because they wanted me to like my hair color which I appreciated. Just received the color in the mail and it’s the exact same one as before so I decided to cancel my subscription. Update: After submitting my review they refunded all my money which was nice. So overall I didn’t like my color experience but feel satisfied in how they handled things from a business perspective. 0 of 0 people found this review helpful. Did you? |
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ColorNot red enough, just a dk brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBelinda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover the grayUsed exactly as directed and was very disappointed that it did not cover the gray that all other boxed sets do. The color was okay, nothing to rave about. So I won't be ordering again and actually wish I could get my money back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarla - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Care Representative to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not RecommendedAs a natural redheaded, I just wanted the same color just more vibrant. I asked for a Copper blonde and they made me a RED AUBURN. Brown with red. It was all one color. I would have been fine with Orange. Copper isn't red or brown. It's orange and blonde. Also to note that the color DIDN'T cover my ultra blonde (Grey hairs). So it was Red Brown with white blonde hairs. Looks Horrible. The color was terrible and even after the past 2 weeks. The RED BROWN hasn't changed at all. I'm extremely disappointed. I would NOT Recommend thus product to anyone. Complete waste of money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEvan- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |