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Custom Color Set
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66,689 Verified Client Reviews |
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Not at all the color I expectedGood gray coverage, but the color was way too dark. I requested a auburn, golden brown and I received a super dark brown, almost black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolina- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
no gray covered!!!!I am frustrated!! I have mentioned to you guys about the color is good but the gray does not get covered!! I have washed my hair three times and stepped outside today and my Husband said to me. Your gray is due for a color. It's not what He said, it's what didn't get covered!! If I can't get good coverage I'm going elsewhere!! I am out $25.oo plus with the thought that I can't trust that my hair has to be colored every other week... Joan Miller 0 of 0 people found this review helpful. Did you? |
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Too greasyvery grease and hard to wash off Also the grey coverage only last a week 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Difficulties for Disabled!!!!!When ordering for the first time I was unaware of what would be required as regards to doing the ROOT COLOURING BEFORE THE REST OF THE HAIR to match up the colour. Having the disability I have, unfortunately I am NOT able to do this. If you had of had details written down BEFORE a person joined, explaining the necessary first steps, then I would have known your product was not okay for me to use. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela- Thank you for your feedback! We are sorry to hear that you were disappointed in the instructions received with your custom color kit. The instructions sent are included to ensure the most even color results, however your application can be adjusted or changed with the understanding that the results will not be perfectly ideal. We will be reaching out shortly to further discuss your instructions and application. Thanks for reaching out! |
Not enough purple colorIt wasn't purple enough just looked black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiana- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Did not cover roots and ends the same colorI have a distinct line in transition between the two colors that I was given for step one and step two. Very unhappy with the results. I may have to go in to a salon and have it corrected... :-( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlyssa- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
A little too darkAlittle to dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not happy, sorry.Not happy with the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVerina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Long lasting colorWould give a 5 star and continue using except the product is very thin and runs down face and drips on things. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We appreciate you taking the time to share your feedback. Please feel free to reach out to [email protected] if you have any questions or need any assistance. |
Customer service stinksTried to called to adjust my color. I could only do chat which basically told me to adjust my color in my account. So I did, again and again. Got sent the old color. Sorry, canceling account. Learn to pick up a phone! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim- Thank you for your feedback! We always welcome the opportunity to speak to our clients personally over the phone. Our team of licensed colorists is available via phone 8AM-6PM PST Monday-Friday. Please keep an eye on your email. We will be reaching out shortly to further discuss your color and account. Thanks for reaching out! |