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Custom Color Set
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66,637 Verified Client Reviews |
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Not what I requestedOrdered one color not correct. Opted for a free redo color same just touch darker remains not what requested. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Really no star black hair who ????mixed this BradleyI would never let him mix again. Maybe someone changed my request because I do not know how someone could make such a mistake. Then the woman who answered my first complaint was rude know it all, what I did to be able to go out in pubic did help a little. It did not do what she said. I thought my hair was ruined.!! It is not great!!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKris- We appreciate your feedback. Upon reviewing your profile, we see that one of our Color Experts has already reached out to help resolve your concern. Please let us know if there is anything else we can do to help! |
Not really what I was describingAlthough I appreciated someone taking the time to customize the color, it was darker than the first color and had absolutely no red or golden in it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMolly - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn't do anythingThe color didn't last at all. It lasted only 3 days before fading. Very disappointed!!! Not pleased at all! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTumeka - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Cancel my orderPlease cancel all my orders 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori- We truly appreciate you reaching out. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorI requested ash blond and the “ASH” you sent me is strawberry blonde and an ugly one at that 😡 I look like a freakin Orangutan 😡😡 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa- Thank you for reaching out to us here at eSalon! We are so sorry to hear your selected shade of Medium Blonde Copper Ash did not provide your expected result. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Hair color recievedUnfortunately I am very dissatisfied with the color that was sent. The color that was sent is at least a few shades darker than my existing hair. I now have brown hair versus the blonde I desired. The highlights helped some. It this point i cannot recommend eSalon. My overall experience has not been good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Disappointing.I just received my second order, for $20 I got a small bottle for roots touch up instead of the full two bottles I would need to completely refresh the color for all my hair. I will have to use the ends touch up bottle I ordered separately, which is an extra cost, that should have gotten me to July, to get a full color done. I will be going to a salon supply store to match my color, and set up a subscription, which will be a fraction of the cost of Esalon. I understand you pay a little extra for the conveince of having everything you need to keep your color amazing delivered to your door, too bad you don't get all you need. The color also is not an exact match for my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerri- Thank you for reaching out to us here at eSalon! Please keep your eyes out for an email from us shortly to further discuss your color needs and account. We appreciate your feedback! |
Too blackthe color looked like I dumped a bucket of coal on my head, ppl asked me why I looked pale. Too blacK! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngie- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Color is nothing like I described I wantedI noted several times I wanted a “yellow” blond. My first color was ashy. My second was a light dirty blond. I just colored my hair 3 days ago and it’s platinum blond, almost white. I am very disappointed I wasn’t listened to and as you know hair is everything to women. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to further discuss your account and service. We appreciate you reaching out! |