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Custom Color Set
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66,637 Verified Client Reviews |
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Not happy, sorry.Not happy with the color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVerina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Long lasting colorWould give a 5 star and continue using except the product is very thin and runs down face and drips on things. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We appreciate you taking the time to share your feedback. Please feel free to reach out to [email protected] if you have any questions or need any assistance. |
Customer service stinksTried to called to adjust my color. I could only do chat which basically told me to adjust my color in my account. So I did, again and again. Got sent the old color. Sorry, canceling account. Learn to pick up a phone! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim- Thank you for your feedback! We always welcome the opportunity to speak to our clients personally over the phone. Our team of licensed colorists is available via phone 8AM-6PM PST Monday-Friday. Please keep an eye on your email. We will be reaching out shortly to further discuss your color and account. Thanks for reaching out! |
I started out LOVING this!!Yesterday I colored my hair with my Medium Brown Pearl Mahogany and I was absolutely pleased that even though it was brown (I was hoping for a more pronounced red. Glad I didn’t get it) it was multi tonal. I really loved that. Then today it sort of felt sticky and I felt I needed to wash it. Twice. I used cold water and color safe shampoo and through all that I still lost color and it seemed to be the purple and red that was in my color to begin with. It wasn’t all of it but I can already notice it’s lessened. Really disappointed as I know the potential for this color. I want to love it. Any help out there? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Cancel this ASAPYour product smelled amazing. Hair was shiny. BUT the darkest brown turns my roots orange. I gave this product a chance and I am done. 2 more boxes arrived and I still can't get this cancelled. And yes I want my money back. Would be over $100 now. Let me know how to send back products I have not used and 1 I used but it is not good. Ty 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCyndi - We apologize that your color formulation tinted your roots an unwanted orange shade. We have reached out to you to discuss the next steps we can take to best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
colourThe colour was good but did not cover stubborn greys. was hoping second batch would do it better but unfortunately it didnt. Also made my hair dry needed extra conditioner. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorraine - We’re sorry that you were unhappy with the coverage your color provided. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
too redI just want a basic rich brown. Everything that you have sent me is pulling too much brassy red. You even sent a second color and it was more red than the first (although darker). Ash brown still pulls red for me. I would love to find something that works but I am not sure it's possible. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJohnson - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Not received order stillDid not receive order do will have to cancel all orders as I’m still blonde and white gray so it won’t work as it should I have moved as well now was not getting any post at all not even my birthday card of my mum 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - We’re sorry that your order hasn't arrived! We have reached out to you to discuss how we can best assist you moving forward, per our Satisfaction Guarantee. |
Color did not lastI followed directions to the letter and the color only lasted 5-7 days. My color is back to what it was. Not happy at all. Loved the color the first 2 days and then all of the sudden, dull and back to what it was. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Not enough colorI'm currently walking around with half brown/half soft black hair because there was not enough color to cover my med length thick hair (which i disclosed on my quiz). When I emailed the company they changed my future order but offered nothing to handle my current situation.... I'm about to head to a salon to fix it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |