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Custom Color Set
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66,689 Verified Client Reviews |
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Too DarkIt was too dark. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSoraya - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Lots of damageI really wanted to love this color system. Unfortunately, while the color was pretty good, it was way, way too harsh for my fine, naturally curly hair. I am experienced with home coloring, and followed all directions to the letter, including using a timer for knowing when to wash it out. It smelled very strongly of ammonia, and my hair felt strawlike with a persistent gummy coating when I was done. It has taken a LOT of TLC to get my hair back to feeling somewhat normal. The ends were not an exact match for the roots (roots had too much brown compared to the red ends). Sorry, but I didn’t love it at all. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsGinnie - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Color selected for me is way too dark & washes off easily.Color selected for me is way too dark, I was told it will be a "rich brown", there was no brown at all, it's black!!! This hair dye also washed off within 3 weeks even with the "tint rinse" & the shampoo & conditioner that I bought from eSalon. This is very disappointing, I have never been disappointed with any boxed hair dye that I bought from the store before, this is the first time ever that I became (extremely) unsatisfied by a hair dye . Save your $$ & just buy the ones at the store, it'll only cost you between $3- $6 for a good one. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMel - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Do not orderI was a blonde so I ordered the intense red. It turned my hair orangest pink. All the color washed out. And because I had to recolor not only is my hair fried it no longer holds a color. This company ruined my flippin hair. I am so full of anger. These people will ruin your hair!!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJean- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to help resolve your concern. Please let us know if there is anything else we can do to help! |
Not happyI do not like my color and worse they are sending me more without my consent. I now have to get a new debit card because there is no human for me to talk to. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Product has peroxide in it.Nice color but I don't want to use peroxide on my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLouise- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Good product butI have to say this was easy to use and very gentle compared to some other products. I have it 2 stars because the color faded really fast and I use a high end color safe shampoo and conditioner. Because if that I wouldn’t order again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn- Thank you for your feedback! Our color is custom-blended and can always be adjusted based on your feedback. Please reach out to [email protected] if you'd like to discuss any adjustments, tips, or tricks with a licensed colorist. We appreciate you taking the time to share, and we hope to work with you in the future! |
Disappointed once againLoved the color but after second wash you can see some greys. I am using sulfate free shampoo and conditioner. Not sure what else to do. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElisa- We’re so sorry to hear that you were disappointed by the results of your color application. We will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Roots too lightMy roots ended up lighter than the rest of my hair ... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
First time colorThe color was a little dark is turned out almost black and the violet didn't last long in my hair. Now it's just a dark brown. I dont wash my hair in hot water either! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShawn- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |