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Custom Color Set
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66,637 Verified Client Reviews |
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WORST customer service I have experienced in a LONG time!I have been a loyal customer of eSalon for 5-6 years. I recently thought I was adding shampoo and conditioner and root touch up to my color order at a reduced price. I was informed I could not get the reduced price bc my color had already shipped. It had not. In fact, I received the shampoo and conditioner and root touch up 1 week before my color. I spoke with customer service at different steps during this past 2 weeks. I was told I could return the shampoo and conditioner and root touch up but that was it. When I expressed how disappointing this whole experience had been and how I have been such a fan for over 5 years but that I will now be considering looking at other companies to get my hair color I was told that customer service would be happy to cancel my account for me! So that is what being a loyal fan of eSalon will get you! They lost a lifetime customer over 18.00!!! I was on repeat auto ship color every 5 weeks and recently began adding products to my orders and I was lied to about why I could not receive shampoo and conditioner at a reduced price and then when I expressed how this was handled poorly bc I received them a week before the color I was basically instructed on how to cancel my subscription. VERY POOR SERVICE!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAudra- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to explain and resolve this issue. Please let us know if there is anything else we can do to help! |
Need the lightening kit. It's one dimmensional.As a first time dying, it turned out far better than I expected. It has all over color, it has shine. Although I think the color I ordered is the actual color of my hair, when I look at it, it seems a shade darker than my normal color. I think that is because I normally have natural highlights in my hair and it is not just one color. So right now when I look at it, my hair looks dyed not natural. I probably need to buy the lightening package...but the lightening package is more expensive than the all over dye package which seems strange. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacy- Thank you for your feedback! Please keep an eye on your email. We will be reaching out shortly with further information on our LightSet highlighting kit. Thanks for choosing eSalon! |
ColorCant seem to get the color correct 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVanessa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not what I expectedI was so excited to try my color, but when I put in my color (followed the directions exactly the way it said), it barely made any difference. My second order I had them add more red and purple not realinzing it would be roots and ends. Again I followed the directions exactly as indicated and still no difference. I will not be ordering from them again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsValerie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to discuss your color further. We appreciate you reaching out! |
Good process... not so good colour!I am a little disappointed by this product, especially as it was so much dearer than off the shelf dyes. The process was great and pretty straight forward. However, after two washes, the roots are a very warm (slightly orange) brown and the ends are a yellowy brown. Unfortunately I have had to revert to the shop bought dye and colour over it! It’s a shame as I had very high hopes. Their customer service is very good though and very responsive!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPolly- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Color Kit Fantastic!I colored my hair with the kit on May 19,2019, unfortunately the color was too dark and came out dark auburn very close to my own natural color however, that it not what I wanted. The gray is covered for now I liked the fact that everything I needed was in the kit,including an extra set of gloves. The next day after coloring my hair was soft and felt conditioned I need to go up at least 2 shades lighter to achieve the color I want. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacks- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not at all the color I expectedGood gray coverage, but the color was way too dark. I requested a auburn, golden brown and I received a super dark brown, almost black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolina- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
no gray covered!!!!I am frustrated!! I have mentioned to you guys about the color is good but the gray does not get covered!! I have washed my hair three times and stepped outside today and my Husband said to me. Your gray is due for a color. It's not what He said, it's what didn't get covered!! If I can't get good coverage I'm going elsewhere!! I am out $25.oo plus with the thought that I can't trust that my hair has to be colored every other week... Joan Miller 0 of 0 people found this review helpful. Did you? |
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Too greasyvery grease and hard to wash off Also the grey coverage only last a week 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Difficulties for Disabled!!!!!When ordering for the first time I was unaware of what would be required as regards to doing the ROOT COLOURING BEFORE THE REST OF THE HAIR to match up the colour. Having the disability I have, unfortunately I am NOT able to do this. If you had of had details written down BEFORE a person joined, explaining the necessary first steps, then I would have known your product was not okay for me to use. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela- Thank you for your feedback! We are sorry to hear that you were disappointed in the instructions received with your custom color kit. The instructions sent are included to ensure the most even color results, however your application can be adjusted or changed with the understanding that the results will not be perfectly ideal. We will be reaching out shortly to further discuss your instructions and application. Thanks for reaching out! |