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Custom Color Set
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66,637 Verified Client Reviews |
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Washed outMy color washed out after only 2 weeks at my roots. My dark and gray hair was showing too soon. I will go back to my professional stylist where my color lasts at least 4 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTraci- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedI just used your hair color and it did nothing to my hair. I see no difference! I followed the instructions accurately. I'm very disappointed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Could be betterIt was more brown tone, not enough mahogany red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMartha- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
BEYOND HORRIBLE!This is the worst experience I have ever had with hair color. Medium brown was very dark brown over nearly completely gray. NEVER should it come out this dark. All I want to do now is strip this off my hair or even shave my head and get a wig. It's that bad!!! The directions tell you to get in the shower of all things to wash the hair color off by bending over backwards (holding your head back)! That only gets more in my face which is also stained all over the place. Hair color is everywhere on everything and won't come off! I am beyond pissed off! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMarilyn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Totally wrong colorThe was far too brown! I am a natural red head and you kept giving me very brown color! VERY UNHAPPY 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDale - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Whitney’s colorI came in with an open mind to this experience seeing as the $35 cost. I set up my profile and chatted with salon manager and stylist about my hair goals (both red heads) and they didn’t get me close to the cooper red warmth I was trying to achieve in the pictures I put on my profile. I do however like the brownish /auburn hues 6.54 they got me. I’m just disappointed with the customizable sales pitch when it’s not at all the case. It’s more like the same risk of boxed hair dye. They showed me color swatch book, I picked cooper color swatch she put that in the Polly machine and it came out completely different color red ! The staff and manager were very friendly and was a fun unique experience. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWhitney - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Will not stop sudsingCannot rinse, hair feels like rough mayonaise 5 of 5 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happy with color at all. Looked shitty with Green tintI didn't like my color at all It had a slight greenish tint..the ends are darker and I didn't get the shine I expected after seeing your advertisement pics. I ended up coloring my hair with a store brand 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLesle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too DarkIt was too dark. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSoraya - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Lots of damageI really wanted to love this color system. Unfortunately, while the color was pretty good, it was way, way too harsh for my fine, naturally curly hair. I am experienced with home coloring, and followed all directions to the letter, including using a timer for knowing when to wash it out. It smelled very strongly of ammonia, and my hair felt strawlike with a persistent gummy coating when I was done. It has taken a LOT of TLC to get my hair back to feeling somewhat normal. The ends were not an exact match for the roots (roots had too much brown compared to the red ends). Sorry, but I didn’t love it at all. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsGinnie - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |