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Custom Color Set
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66,637 Verified Client Reviews |
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Ok.I did everything step by step. Exactly. But I just don’t like how this color turned out. I hope maybe I can work something else out. But color went on well my roots just didn’t do good . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebekah- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
To darkI used the medium brown and it came out way to dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosanne- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Too brownNeed a cool copper red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
5.24.19i am not interested in getting anymore products - i do not like it and do not like website - no where to cancel getting any more info 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wouldn't recommendIt's such a strong smell you can't stand it!! And it didn't cover my gray but only for my first wash. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not lasting like I’d hoped.It’s not lasting to cover my grays at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLezli- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Just no.The dye sent for my roots was lighter than the rest of my hair... so either you got the dye completely wrong or you mislabeled the color, either way, this Absolutely did not give me the specified look I desired. It did require me to make an emergency appt with a stylist I am unfamiliar with... which ended in disaster and me having to fix everything myself anyway. HORRIBLE. Never again. Also, I do not recall ever signing up for more than a one time shipment... definitely not after the first situation being so bad. I only came back here because I noticed they charged and shipped more of this. I no longer trust the people mixing the color or labeling the bottles- whatever. Someone made a mistake. I will stick with color that I know exactly what I will be getting and not just trust some sticker on a bottle etc. BUYER BEWARE. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBobbie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn’t do jobLeft this on the time stated didn’t cover greys 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Washed outMy color washed out after only 2 weeks at my roots. My dark and gray hair was showing too soon. I will go back to my professional stylist where my color lasts at least 4 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTraci- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedI just used your hair color and it did nothing to my hair. I see no difference! I followed the instructions accurately. I'm very disappointed! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |