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Custom Color Set
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66,637 Verified Client Reviews |
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Stop shipping hair colorColor is wrong, please stop charging my credit card 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Need more gold.I love your product. I’m trying to fine tune the color I used it this morning an it’s just too brown for me...it looks great BUT next time I’d like equal parts of copper and gold....and less dark blonde Thanks!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our color experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Far too darkThe colour saya light brown pearl mahogany. It is more of a dark plum colour. The colour i was aiming for was light brown with a rose gold colour. Its dark brown with a plum colour. Not what i expected hoping it will fade or gotta try and figure out how to lighten it. Went from mid/dark blonde to dark plum. Pretty enough but not what i wanted 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKerry- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
HorribleAbsolutely worst color I’ve ever used. I will never order again!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Pink rootsNot at all happy, I did state I had grey roots and my hair was mostly grey this colour has made my roots a pink colour 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Turn off ordersPlease do not send any more hair color thank you My credit card was charged on May 22, 2019 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary- Thank you for contacting us! We will be reaching out via email to further discuss your account requests. |
Didnt cover my grayThis hair color is nice. But is not coloring my stubborn gray at all. Disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVikki- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nope!!!Not the desired color AT ALL 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not worth itReally wanted to like this but it doesn’t seem to be much different than what you buy at the store and now that they changed the free shipping offer from $30 to $40, it’s all just not worth it for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJolie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Completely wrongI originally asked for a bright copper colour, I have recieved my kit and dyed my hair and it is absolutely nowhere near the colour I asked. If anything it’s duller than what my hair was originally. Will be cancelling my subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |