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Custom Color Set
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66,689 Verified Client Reviews |
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Didn’t lastI wasn’t very happy this time around. The very first one I did was fabulous, but since then my last two have not lasted very long with covering my greys. After about two weeks it’s washed away. It does leave my hair soft though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeannie- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Didn't catch at all my hairDidnt even coloured my roots not anything else Will not waist my money again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsViola- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I was hoping for.Not the color I wanted and dyed my scalp and skin very badly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTherese- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Colour didn’t takeI was very impressed with the colour that my colourist made for me, but the instructions are not great and aren’t made for everyone. It said to leave the colour in for 10 min which wasn’t long enough. I may as well not have coloured my hair. It also didn’t colour my roots very well. Overall not very happy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Faded quick..After 3 washes my hair faded drastically. I was supposed to recieve a permanent color but it seems like I got a semi permanent. The 2nd bottle I recieved did not deposit enough color on to previously highlighted hair so I will need to recolor hair again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Did not cover grayI liked the color and tone but unfortunately it did not cover my gray at all. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKristina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the sameI've used e salon in the past with great results. I had no reason to believe this time would be different. I ordered the same color and instead of the dark brown with subtle highlights when the sun shines on it, I got a flat almost black color. I look like a witch. It's horrible and fake looking. The color I had recieved a number of years ago was so natural and close to my natural color my own air stylist didnt know I dyed it. Now everyone knows. Very dissatisfied and dissapointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPhyllis- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Waxy and stickyI have colored my hair for several years. Decided to try ESalon due to the positive reviews. I was so DISAPPOINTED. Followed the instructions to the finest of details. My hair ended up waxy and sticky. It was horrible. I called customer service and was told to wash my hair with my regular shampoo mixed with a palm full of baking soda. It helped some but not entirely. Will have to try again and hope it removes the rest of the residue. The color wasn’t exactly what I had hoped for either. Will not be using this product again. Not a satisfied customer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Great color, didn't last long.I loved the color I got with this order. The only problem I noticed was that the color was just about faded out completely after 1 week. Is there a reason behind this? If it keeps fading that fast then I dont think I will get this anymore. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCaitlyn - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Not enough product and faded in 3 washesI am disappointed in this product, I have long and thick hair and the amount provided was not nearly enough to disperse through out my hair. I also noticed that it faded from my hair in 3 washes with my grey hair showing within one week of the application. I am upset to find that I am being charged and sent more product I am not happy with after speaking with one of your customer service reps 4 weeks ago. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrisha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |