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Custom Color Set
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66,637 Verified Client Reviews |
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Highlights ProblemThe highlights were too dry and crumbled while rolling off my hair. Very disappointing. Had to throw it away. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorraine - We're truly sorry that our Light Set did not provide the consistency you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not worth the moneyMy grays are orange, no better than what I buy at the store. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDora - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
So sick!I never got to use the first to see if I liked it and you were taking money $25 out of my account for the next order which I didn’t even want! This is all about the money! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda- Thank you for reaching out! It appears you signed up for our recurring service when placing your first order. A courtesy reminder email was sent 5 days before your 2nd order processed. We will be reaching out shortly to further discuss your account and any questions or concerns you may have. |
Too darkI did have long bright copper red hair...I wanted to keep this color but instead, I now have long ashy brown hair with a hint of red :( I did do the strand test 24 hours before and it didn’t look too bad - however, the whole head application looks awful and is too dark for my complexion :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKate- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Color sameOn first application, noted roots nice blonde ,rest of hair appears same color as previous 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRose - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We truly appreciate your feedback. |
A robbery!!I Didn't order anything and didn't allowed the payments from PayPal!!! I've try once and get a seriously allergy problem. How could I order two more times? I want my money back!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong shadeI am not happy with my new hair color. It was supposed to make my hair lighter and it made it darker. Now I can’t do anything for at least 6 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Put me on auto ship without my permissionExtremely disappointed I was placed on auto ship without agreeing to anything that I know of. All of a sudden I noticed my account was charged and shipment was already shipped. Will be calling customer service tomorrow to have my credit card info removed, tried to do that online and wasn't able to. Not a great way to get a new customer, so wrong! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Love color but....I loved my color but I don’t like the strong amonia smell and I’ve had for 2 days problems with my eyes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDaniela- Thank you for your feedback! We apologize for any discomfort experienced after using our product. We will be reaching out shortly to help resolve this for you. |
Custom ColorMy custom color was terrible. It came out reddish colored when my hair is dark brown. I asked for no red hues at all! I won't be reordering... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarcia- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |