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Custom Color Set
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66,655 Verified Client Reviews |
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After 3 tries they still didn't get the color right.Not only was the color not quite right, the product left a residue on my hair that felt waxy and it stained my scalp. they told me to try rinsing with baking soda, which I did, although that helped somewhat I still wasn't pleased with the feel and I really don't need another step while coloring my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatasha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t turn out as expected.Color was much darker than expected. Strand test was ideal. But my hair was balayage and my hair is just a darker form of it now instead of one solid color. The color was darker than the photo I chose for the color I wanted. It had more red than anything. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTori- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
you need to blend ash tonesI hated box colour as I could never get an ash tone, they would always have red in it!!! thought I'd try this company, still red tones. I asked for dark ash blonde, not good, so they added a lot of neutraliser but it isn't an ash tone at all. I have called several times and was informed that they do not have any blue based colours, why say that you do? I have used these people since September 2018 and I'm still really unhappy. the only good thing is that it really does cover greys. I think I'll learn to to mix well myself, be a lot cheaper!!! I received an Email presumably because I haven’t left a favourable review. My point is this, people do want ash toned hair colour now. All of your promotional pictures, including blonde, have red in them. I know that is all you have to offer but it’s not good enough to say your a salon with colourists when you do not offer a complete range of colour and tones! The formula is horrendous to get out and to make matters worse, I have tried calling you 8 times in two hours and I go straight through to voicemail. I then email, again, no response! This is appalling business practice and have no option but to cancel my account. 0 of 0 people found this review helpful. Did you? |
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Too much redAdjusting my color with my hair specialist. My question also is why do you only give one application of conditioner. For 20.00 you should at least get enough conditioner for several weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. With every color kit you will receive a new conditioner packet, along with the other supplies needed for one color application. We appreciate your feedback and look forward to helping you reach your desired color! |
Highlights ProblemThe highlights were too dry and crumbled while rolling off my hair. Very disappointing. Had to throw it away. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorraine - We're truly sorry that our Light Set did not provide the consistency you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not worth the moneyMy grays are orange, no better than what I buy at the store. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDora - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
So sick!I never got to use the first to see if I liked it and you were taking money $25 out of my account for the next order which I didn’t even want! This is all about the money! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda- Thank you for reaching out! It appears you signed up for our recurring service when placing your first order. A courtesy reminder email was sent 5 days before your 2nd order processed. We will be reaching out shortly to further discuss your account and any questions or concerns you may have. |
Too darkI did have long bright copper red hair...I wanted to keep this color but instead, I now have long ashy brown hair with a hint of red :( I did do the strand test 24 hours before and it didn’t look too bad - however, the whole head application looks awful and is too dark for my complexion :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKate- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Color sameOn first application, noted roots nice blonde ,rest of hair appears same color as previous 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRose - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We truly appreciate your feedback. |
A robbery!!I Didn't order anything and didn't allowed the payments from PayPal!!! I've try once and get a seriously allergy problem. How could I order two more times? I want my money back!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |