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Custom Color Set
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66,689 Verified Client Reviews |
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just okI liked the color, but it didn't cover my grey very well and faded quickly. Not worth the cost. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nice product but doesn't cover grayThe only reason I ordered was to cover my ever increasing gray hair. The instructions were easy to follow and I was able to get the color even throughout EXCEPT for my gray hairs. Also, it ended up with much more red than there has been in other applications. I don't think I'll be using this again because I don't mind my natural color. I just want the gray gone. If you're using this just for regular hair color, I highly recommend it. It's easy to use and the overall color looks nice. If you're trying to cover gray, this didn't cover all of mine. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJannan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Bright orange...My hair was supposed to be dark brown with burgundy colored accents, Utah what I got was “BRIGHT ORANGE” gray coverage! I look like Bozo the clown...😖😭 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not worth the moneyI hate it stop sending it to my. I will return it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarole - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
This wasn’t the same as the fist time I orderedThis wasn’t the same color as the first time I ordered. I didn’t change a thing and somehow my hair is A LOT lighter almost blond and my hair dye was supposed to be a dark brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Grey coverageThis was my third order and the color lasting and grey coverage was very poor. I had greys left that did not get colored and the color was gone by the second shampoo. If the color does not improve, I will cancel the order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
color faded in two shampoosWhile the overall color was good, the gray coverage was noticeably faded after just two washes and fading quickly now! And my hair was very dry and is still trying to recover. Won't risk the reformulation that has been offered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmma- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to help resolve your concern. Please let us know if there is anything else we can do to help! |
Thank you for letting me try you productThe product is just not what I like I like to pick out my new color but thank you for letting try it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Asked for no gold undertones and got mostly gold undertonesThe color (medium brown) is VERY dark. Asked specifically for ashy, no golden undertones and got mostly medium gold/brown with a little blue in it. In a flash picture, the blue/brown is there but in the everyday daylight/sunlight - nothing but gold. I will say the color is shiny and the hair feels great, but overall, as far as getting what I requested, 1 out of 5 stars. Final rating of 3 stars is due to the fact that the hair feels and looks great. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHilary- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Horrible colorI am usually pleased with my color. I wanted a Carmel rich color, instead my hair turned out black. It looks dull and no shine too. So upset. I followed the instructions exactly. Have been a customer for 3 years. So it can't be my application. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |