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Custom Color Set
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66,637 Verified Client Reviews |
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I was not satisfied with my color. It was not light enough. II returned the color that was shipped and never got my refund. I returned in May 2019. I would like my money refunded. I do not want anymore auto shipments. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNorma- Thank you for your feedback! Please keep an eye on your email. We will be reaching out shortly to further discuss your refund request. |
White returns quicklyMy white is returning quickly and the white area become lighter then the rest of my hair? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerri- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Dark ash blonde = gingery brownHair feels dried out & the colour was supposed to be ash but it's actually very warm & more like medium brown. Really disappointed my hair is kinda ruined 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSiobhan- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Problems just compound the more I useThe first time I got my color done at eSalon, I had little issues. The color looked good. My scalp itched a bit for about a week after. The subsequent colorings at home have caused the texture of my hair to become straw-like, damaged. I get regular cuts, leave in conditioner, etc. I had to resort of a mask made for correcting swimmers' hair damage. The scalp itching has become worse, each use and the last time I colored, I had to use Benadryl to calm it down for about 5 days. Clearly this is not for me. On top of this, I have noticed an increased hair loss, that I've never previously experienced (I'm including hair loss experienced after my two pregnancies as well). The hair loss is the final straw for me. The product is extremely strong-smelling. And though I get multiple comments, each time I color my hair, the color is not consistent - despite following the directions carefully and not adjusting the mixture at all. I'm shocked really, as to why I kept using it as long as I did. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle- Thank you for your feedback. We’re sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. |
No change, no gray coverageMy last shipment did not cover one string of hair. I've yet to hear from the staff as to a refund or replacement. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I am done with EsalonI have asked over and over to get hair dye that have no red tones and I want my hair to be ash brown. I also asked to change my stylist, since it seems like she either does not have expertise or she is not listening. My hair still has red tones and looks NOTHING like the picture that I sent more than half a year ago. I want a FULL refund on all the hair dye that was purchased from the very beginning. I am closing my account and going to a professional to get my hair done. Esalon has only promised me a guarantee that I would be satisfied but I have been way to patient and should have closed my account from the beginning. I will absolutely send a horrible review for color and service 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPolina- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously and we have worked with you to try to find a resolution and have your hair looking its best. Please keep your eyes out for an email from us shortly. We will be reaching out to discuss your color and account further. |
Didn’t lastI wasn’t very happy this time around. The very first one I did was fabulous, but since then my last two have not lasted very long with covering my greys. After about two weeks it’s washed away. It does leave my hair soft though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeannie- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Didn't catch at all my hairDidnt even coloured my roots not anything else Will not waist my money again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsViola- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I was hoping for.Not the color I wanted and dyed my scalp and skin very badly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTherese- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Colour didn’t takeI was very impressed with the colour that my colourist made for me, but the instructions are not great and aren’t made for everyone. It said to leave the colour in for 10 min which wasn’t long enough. I may as well not have coloured my hair. It also didn’t colour my roots very well. Overall not very happy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |