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Custom Color Set
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66,637 Verified Client Reviews |
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Never again!Cancelling this service!!! First I want to say that I have been coloring my hair for close to 15 years both at a salon by a professional and at home myself. I used the bottle method as I have long hair and that is what I am used to when doing it myself. But here are my issues: -I got two bottles in my kit and while it was clear that they were different color formulas, the only instructions for using the second bottle was to use it if I used all of the first bottle. VERY confused as to why they were different colors then. -The smell/fumes of this product were so overwhelming, I was choking and dry heaving from them. -My hair was super matted from the product when I was trying to rinse it out and pulled a lot of hair out just trying to get my hands unstuck from the mess. -My hair has NEVER felt this damaged! I swam competitively for 13+ years and NEVER has my my hair felt this dried out and straw like. I am guessing I will be spending a lot of time over the next few days with deep conditioning treatments/masks on my head. If I didn't have some free samples of leave in conditioner from Birch Box stashed away, I would not have been able to comb my hair this morning and even then it took me about 10 minutes to comb through it this morning. I will say that my coloring kit came very attractively packaged and the videos were very friendly and make it all seem very easy to do so kudos to your marketing team for that. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJosie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
First time Hair ColorColored my daughters hair for first time, followed instructions and we could not tell a difference in her hair when done. There was absolutely no difference in color. I supplied a picture when ordering color and described what we were looking for in regards to color. Not happy with results and still have a highlight kit to use but will not use on this hair color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I would love to rate but cant!I took the instructions with me to read at the hospital. I totally lost them, so my first big beautiful box is just sitting here along with some others sent after. I had sent message I needed a new one. I still haven't recieved! So hopefully this will help! Thankyou 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerri- We are so sorry to hear you did not receive our previous email reply to your request for instructions to be re-sent. You can find your instructions in the Instructions section of your account. We will be reaching out shortly via email with them again. Thanks for reaching out! |
Poor Grey CoverageUnfortunately, the change of colour to a Medium Ash brown with Highlights in a Balayage style appears not to suit my hair as my grey's come through after the first wash which is not acceptable for a permanent colour. I had a better result from a supermarket bought box of semi-permanent colour with regards to grey's not showing as fast. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
just okI liked the color, but it didn't cover my grey very well and faded quickly. Not worth the cost. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nice product but doesn't cover grayThe only reason I ordered was to cover my ever increasing gray hair. The instructions were easy to follow and I was able to get the color even throughout EXCEPT for my gray hairs. Also, it ended up with much more red than there has been in other applications. I don't think I'll be using this again because I don't mind my natural color. I just want the gray gone. If you're using this just for regular hair color, I highly recommend it. It's easy to use and the overall color looks nice. If you're trying to cover gray, this didn't cover all of mine. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJannan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Bright orange...My hair was supposed to be dark brown with burgundy colored accents, Utah what I got was “BRIGHT ORANGE” gray coverage! I look like Bozo the clown...😖😭 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not worth the moneyI hate it stop sending it to my. I will return it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarole - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
This wasn’t the same as the fist time I orderedThis wasn’t the same color as the first time I ordered. I didn’t change a thing and somehow my hair is A LOT lighter almost blond and my hair dye was supposed to be a dark brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Grey coverageThis was my third order and the color lasting and grey coverage was very poor. I had greys left that did not get colored and the color was gone by the second shampoo. If the color does not improve, I will cancel the order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |