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Custom Color Set
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66,655 Verified Client Reviews |
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Color dullNot enough gold as requested. Cancel future orders 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsYvonne - Thank you for your feedback. We are so sorry to hear that we haven’t got it just right with your color. We're always looking to improve our service and products, and truly value everything our clients say. We can confirm, per your request, your account has been canceled, so you’ll no longer receive automatic orders from us.We truly appreciate your feedback. |
Color fadedI had such high hopes for this product. I chose medium brown and although the color was lovely in the beginning, it began to fade after the second shampoo, even though I used the color shampoo and conditioner that was provided in the kit. I will not be ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGerri- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn’t like the productsColor continuously way darker than desired. Makes my hair feel horrible, dried out and snarly. Coverage doesn’t last any longer than the store color I was using before and went back to. Very disappointed with this subscription. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsFelicia- We appreciate your feedback. Upon reviewing your profile, we see that you have previously worked with one of our Color Experts to help resolve your concern. Please let us know if there is anything else we can do to help! |
Do Not LikeI do not like your product. I expected full coverage and a beautiful color. The color I received is very red and less superior to salon color. I have very fine and delicate hair and prefer to go back to my colorist at the salon. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsPeggy- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your account concerns. Please let us know if there is anything else we can do to help! |
YikesThis might be my own fault, but I asked for my color to not be so red and instead my hair looks reddish green... I had to go to the salon to get it fixed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I asked for lighter, when done, my hair was almost black again.The first order I got was insanely red. I couldn't use it. You guys were happy to send a replacement package at no extra charge, which I appreciate, but the replacement was super dark. I emailed for a lighter color the following month and it wasn't really any lighter at all. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCaroline- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Add more blondeI like the color but would like more blonde added 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are always happy to adjust based on your feedback. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Roots faded too quickly and were too red.Color of length of hair was perfect. Roots were too red and worsened as the days passed. Two weeks after applying color, too much gray is showing at the roots. I'll still try it further as the color is pretty and my hair is in good condition, but the lack of match and the lack of staying power were dissapointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn’t stay in very long!This time my color treatment only lasted two weeks before the grays around my face were popping out everywhere! Not happy at all with this order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherry- Thank you for your feedback! Hair grows at a rate of about ½ inch per month, and it is normal to see regrowth 2 weeks after coloring. There are no adjustments that can be made to prevent or change the rate of regrowth, however we will be reaching out shortly via email to further discuss your color. Thanks for reaching out! |
Could be betterIt did not color the gray around the temples as expected. The stain remover did not work on the shower walls nor my hands and the gloves were difficult to put on. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynn- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |