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Custom Color Set
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66,637 Verified Client Reviews |
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Did not workI tried this hair colour for the first time and it didn't work. I followed the steps closely and my hair looks exactly the same as it did before the colour. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I would have pickedI received a dark brown color the first time after saying I didn't want to go darker. The second shipment had a medium ash mahogany with red in it. I tried it and it didn't look great with my skin tone. I went to my hair stylist and had it adjusted. Nothing wrong with the product, but not a fan of someone picking my color online. It also smelled terribly strong compared to products I have used from Sally's or the salong. The WORST part is not being able to EASILY cancel an auto shipment and having to go to my paypal to do so. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeidi- Thank you for your feedback! We will be reaching out shortly via email to further discuss your color and account. We appreciate you reaching out! |
Wrong colorI ordered golden black and my roots turned black like expected, but the ends color was mixed more golden than black and now I have black roots and the rest brown. Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDestinee- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Wouldn't recommendOverly complicated to apply, took ages, made a mess of the shower when I washed it off and not the results I wanted. I've had much much better results from shop bought hair dye that I've always used previously which is so much cheaper! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSophie- Thank you for your feedback! We are always happy to adjust to better suit your needs if we are able to and to provide tips and tricks for your application. Our team is always happy to help. Feel free to reach out to [email protected] if you need any assistance! |
So gross!I ordered the "root touch up" permanent color. I've touched up my roots three different times so far. The actual color they formulated for me is good. But the formulation doesn't completely cover the grey. (I followed the instructions to the letter.) The hair dye is so awful to wash out - it's like "clay" or "mud"! It's very, very thick, and sticky and you have to really scrub to get it out of your hair and off your scalp. it's just too messy. I have white marble tile in my shower and it just makes a huge mess. I really like the idea of being able to do my hair my self, but it's just so hard to get it out of my hair, and it's so messy. This is my last time. Just not worth it - too much trouble. I'd rather go thru the time and effort to have my roots done by a pro. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We are always happy to help, and we appreciate you reaching out! |
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Response From Our ExpertsJoyce- Please feel free to reach out to [email protected] or call our customer service line if you need any assistance. We are always happy to help! Thanks for choosing eSalon! |
DisappointedI didnt see that it worked on gray hairs or a big difference at all. It was supposed to be golden blonde but it wasnt 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
It’s okThe personalized packaging is amazing, it really sets you to a very unique experience. However, I didn’t feel any difference with the store bought dyes. It was a nice thing to try but I don’t think I’ll get it again. It’s way too expensive just to see my name on it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Never again!Cancelling this service!!! First I want to say that I have been coloring my hair for close to 15 years both at a salon by a professional and at home myself. I used the bottle method as I have long hair and that is what I am used to when doing it myself. But here are my issues: -I got two bottles in my kit and while it was clear that they were different color formulas, the only instructions for using the second bottle was to use it if I used all of the first bottle. VERY confused as to why they were different colors then. -The smell/fumes of this product were so overwhelming, I was choking and dry heaving from them. -My hair was super matted from the product when I was trying to rinse it out and pulled a lot of hair out just trying to get my hands unstuck from the mess. -My hair has NEVER felt this damaged! I swam competitively for 13+ years and NEVER has my my hair felt this dried out and straw like. I am guessing I will be spending a lot of time over the next few days with deep conditioning treatments/masks on my head. If I didn't have some free samples of leave in conditioner from Birch Box stashed away, I would not have been able to comb my hair this morning and even then it took me about 10 minutes to comb through it this morning. I will say that my coloring kit came very attractively packaged and the videos were very friendly and make it all seem very easy to do so kudos to your marketing team for that. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJosie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
First time Hair ColorColored my daughters hair for first time, followed instructions and we could not tell a difference in her hair when done. There was absolutely no difference in color. I supplied a picture when ordering color and described what we were looking for in regards to color. Not happy with results and still have a highlight kit to use but will not use on this hair color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |