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Custom Color Set
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66,637 Verified Client Reviews |
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I asked for lighter, when done, my hair was almost black again.The first order I got was insanely red. I couldn't use it. You guys were happy to send a replacement package at no extra charge, which I appreciate, but the replacement was super dark. I emailed for a lighter color the following month and it wasn't really any lighter at all. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCaroline- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Add more blondeI like the color but would like more blonde added 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are always happy to adjust based on your feedback. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Roots faded too quickly and were too red.Color of length of hair was perfect. Roots were too red and worsened as the days passed. Two weeks after applying color, too much gray is showing at the roots. I'll still try it further as the color is pretty and my hair is in good condition, but the lack of match and the lack of staying power were dissapointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiana- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn’t stay in very long!This time my color treatment only lasted two weeks before the grays around my face were popping out everywhere! Not happy at all with this order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSherry- Thank you for your feedback! Hair grows at a rate of about ½ inch per month, and it is normal to see regrowth 2 weeks after coloring. There are no adjustments that can be made to prevent or change the rate of regrowth, however we will be reaching out shortly via email to further discuss your color. Thanks for reaching out! |
Could be betterIt did not color the gray around the temples as expected. The stain remover did not work on the shower walls nor my hands and the gloves were difficult to put on. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynn- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Shampoo and conditionerI used this product for the first time. When I washed my hair and blowed dried it I feel like there is a residue almost like Vaseline in my hair. Not a big fan. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
liked the color.I liked the color. It was lighter than I usually go, However , the grey returned on my temples and crown within 2 weeks-despite following the dye directions. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRose- Thank you for your feedback! Hair grows at a rate of about ½ inch per month, and it is normal to see regrowth 2 weeks after coloring. We will be reaching out shortly to discuss your hair/color further. We appreciate you reaching out! |
Very upsetYou've still, not reimburse me for the hair color kits that were the wrong colors or given me a call to correct this! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Horrible turned my hair almost blackThey dont know what they're doing, and after the wrong color was sent they said, oh sorry. You have to get a color lifting process at the salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsZoraida- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
You screwed up!First order was ok. A little more time than I usually take, and it was dark. I asked for my next order to be lighter, redder. PKG says dark blonde and mahogany. It is almost BLACK! I hate it, my husband hates it. Makes me look very old, and very pale. I'm sure you've seen women of a certain age dye their hair very dark/black and it looks like hell. Like an old vampire. Don't know how you got lighter and redder out of this mix, well I guess you didn't, huh??! Anyway looks like crap. What will you do to fix this? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |