|
Custom Color Set
|
66,637 Verified Client Reviews |
|
Sort by: |
|
Same colorI wanted a lighter color than I had, but when I finished, it was literally the same color as my hair, and I followed the color/step by step set-up. It was supposed to be an amber/reddish color, but it came out the same brown I already had. I feel... disappointed, to say the least 1 of 3 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsWe’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not "copper red"I wanted bright copper red and this is like, a medium cherrywood red with some lighter copper notes. Totally disappointed. Should have stuck with my regular out-of-the-box color (Vidal Sassoon 6RR Runway Red) 1 of 3 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBridget- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Bad Business!!!!The fact that you have raised your shipping costs I'm no longer interest in your product. I will try the new company, and see what they have to offer. Shane on you! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKeasha- Thank you for your feedback! We strive to provide excellent service for each of our clients, and we will be reaching out shortly to help resolve any concerns. We look forward to speaking with you! |
Hated itI hate the color it turned my hair a very very bright orange. I had to wear a wig for two weeks until i could go to my hair stylist to put a rinse on my hair to tone it down. I hate it and i am not interested in the color. I decided to just let my hair grey naturally. 1 of 2 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLinda- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we didn't get it just right with your color. One of our color and care experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
What happened to the shampoo?I colored my hair as normal but noticed that the shampoo didn’t lather as normal. 🤷🏻♀️ When I dried my hair, I realized that the shampoo did really clean my hair. If this is a new formula, please let me know so I can know to throw it away when I receive my next color kit. ☹️ 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLaura- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly! |
colour not what I ordered/expectedHair came out much darker than I wanted. Went to the trouble of lightening in a salon (at significant cost) only to have it undone by a bad colour formula. Now I don’t know how to go light again without going back to a costly salon 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNicole - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happyI ordered this color to be able to have violet color in my hair...theres none. Not even in the sunlight. I wasn't looking for straight brown hair, but that's what I'm stuck with. 1 of 2 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKristin- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
changed the colourI asked for caramel blonde and I guess the colourist thought I was wrong and sent me a gross dark red/purple colour! had to pay $200 to get my hair fixed by a professional! 1 of 2 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJodi- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Custom colour setThis is my third order. The first order was excellent with covering greys although a little too dark in tone. The second order was horribly darker and I was upset as I requested a lighter shade which was not possible as they were afraid that my roots would go orange in colour, so I was sent the same tonality that had to be applied to the roots only. I followed the instructions, but upon washing the product out not only I was left with a horrible waxy residue; I was darker in shade all over. The third time, it seems I’ve been given a slightly lighter shade, my hair is still wet so I don’t know how it will turn out, however, a horrible waxy residue is left on my hair. It’s sticky and greasy and the last time it took three days to wash out. I’ve put my next order on hold for the moment. The product gives good coverage for greys, but the waxy reoccurrence is not appealing. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLian- Thank you for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly! |
HorribleThe color wasn’t even close to what I chose. It was supposed to be dark blonde but it was more like dark brown. Not even close to the picture I chose. 1 of 2 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCherie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |