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Custom Color Set
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66,637 Verified Client Reviews |
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Custom color at your doorI like having my custom color delivered right to my door. The color seems to fade to a brassy color, something I always have trouble with. Not ready to go grey yet though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy- Thank you for reaching out to us here at eSalon! We are always happy to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you soon! |
Not what I wantedI was looking for a bright color. This is VERY dark and barely red at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Hair feels horribleI really do not like how my hair feels after using the product. I issued the shampoo and conditioner supplied and it just feels awful. It almost feels like damaged hair and it dried dry and like their is product still on it. I have used home dyes before so know how to completely remove all trace of dye. The colour is a little brassy at the roots which has also disappointed me as especially mentioned that I needed to avoid that so deliberately chose an Ash colour. I will not use this again, so unhappy I think it will take ages for my hair to feel good again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonique- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Asked for Light Strawberry Blonde and Got Dark Red and Ends are Still Blonde!Exactly. Texture good but the rest not! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No where near my desired colorI was so excited to see a site that customizes my own hair dye...but when I colored my hair it came out so much darker than what I had wanted. I think a boxed hair dye would've done a better job and definitely would've been cheaper! 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsEsther- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
I like the colorthe color is good maybe a little dark the problem is the color reminds me of a a stain color we put on the greasy stuff to protect the skin but it still stained it .could not get it off for days i had it done at a salon so i licensed hair dresser did the work Annette 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnette- Thank you for your feedback! We are always happy to adjust your color to better suit your needs based on your feedback.We will be reaching out shortly via email to further discuss any concerns. We looks forward to working with you! |
Same colorI wanted a lighter color than I had, but when I finished, it was literally the same color as my hair, and I followed the color/step by step set-up. It was supposed to be an amber/reddish color, but it came out the same brown I already had. I feel... disappointed, to say the least 1 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not "copper red"I wanted bright copper red and this is like, a medium cherrywood red with some lighter copper notes. Totally disappointed. Should have stuck with my regular out-of-the-box color (Vidal Sassoon 6RR Runway Red) 1 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsBridget- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Bad Business!!!!The fact that you have raised your shipping costs I'm no longer interest in your product. I will try the new company, and see what they have to offer. Shane on you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKeasha- Thank you for your feedback! We strive to provide excellent service for each of our clients, and we will be reaching out shortly to help resolve any concerns. We look forward to speaking with you! |
Hated itI hate the color it turned my hair a very very bright orange. I had to wear a wig for two weeks until i could go to my hair stylist to put a rinse on my hair to tone it down. I hate it and i am not interested in the color. I decided to just let my hair grey naturally. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsLinda- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we didn't get it just right with your color. One of our color and care experts has sent you an email to get this resolved for you. We appreciate you reaching out! |