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Custom Color Set
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66,637 Verified Client Reviews |
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Was great... until I washed my hairColour looked great upon once dried and styled, lots of compliments and then I washed it a few days after and bye bye beautiful colour hello washed out copper. Won’t be buying again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Too RED!Too much red, had to tone it down! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudith - We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
Dye didn’t color my gray hair well/didn’t order another oneWhen I used the dye it didn’t cover all my gray hair. The color is supposed to be dark brown with purple but I couldn’t see the purple at all. To add insult to injury, they send me another one that I didn’t order. I called to clarify. They told me to return it and they will refund me. Unfortunately, I still haven’t received my refund. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonette - We’re so sorry to hear that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for your most recent order, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Poor gray coverageWill not address my gray. This was my 2nd application. Doesn't penetrate the gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristi - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that your colorist has reviewed your comments and made the necessary adjustments to better suit your needs. We have also credited your account with one complimentary hair color credit per our Satisfaction Guarantee. We look forward to your feedback. |
Wrong color.My color turned out way darker then I thought. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeannette - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution. |
Worst color ever.1st color great dark blonde. 2 color went dark red, I complained so sent 3rd color. It went bright red. I complained so got sent a toning mask. It took out every blond highlight that was left and went an even horrible color. Will never use your product again. It cost to much to fix my hair after your product was used. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too Dark & AllergyI purchased the dark brown color & yet it came out pitch black. Then after a day, I started to develop an allergic reaction. I’ve used numerous hair dyes in the past & have never had an allergy to any of them. Unfortunately, I now have itchy red bumps along my hairline and ear, and also some elsewhere on the scalp. I’m not completely sure if this was cause by the dye, the stain guard, or a combination. If anyone else has had a similar reaction, I would love to know your solution. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPetronila- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Color washes out immediately.Followed all directions. Color washed out almost all the way after one wash. Then all the way after second wash. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsLori- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Color not as expectedThe color end result was absolutely not as expected. Total disaster! 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsTan- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
gray coverageAfter following instructions I was disappointed to find some grey hair was still there. I would like to cancel my membership. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsConstance- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |