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Custom Color Set
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66,655 Verified Client Reviews |
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haven't used. wanted to find out how to return, wanted to go lighter for summer.i was on vacation the weekend all the emails came before color got sent! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon- Thank you for contacting us! We will be reaching out shortly to further discuss your request. Thanks for choosing eSalon! |
Wrong colorI wanted bright red. You sent me brown, almost the exact shade of my natural color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Gray still there!I followed the directions and did not cover the gray! Company keep sending me root color amount, for that price let me decide what I need! Done! Going to the salon! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoxanne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not consistentColor was different all three times and no customer support. Overpriced for the quality 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTamra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Way too dark!My color kit came with two formulas, one for my roots and one for the rest of my hair. My root area turned out black, when it was suppose to be a chocolate brown color. I now have two toned hair, black roots and brown everywhere else. Not happy at all! Also the color seemed to dry out my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLyndsey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts will be in contact via email and will be happy to assist in this process. |
Review on my recent purchase.I did not care for the color this time. I wanted to go a little lighter but this is just as dark. Also for some reason, I lost more hair than usual when rinsing out this color. Kind of scared me as I already have thin hair. I'm not sure what happen as I've never had this issue before with your product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaryellen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts will be in contact via email and will be happy to assist in this process. |
Color is offI requested an adjustment in the color from the past one and it’s just as dark if not darker than three last color. It’s much darker than my natural hair color. I hate it and am going to have to get it adjusted professionally. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNisha - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
FadedNot happy, no longer want any further shipments 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaryBeth - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Good liked the concept but... I want no ammoniaI think the product ticked a lot boxes for me. As, I wanted to hair dye process that was better than store bought box hair dye. I felt it was a better process and liked idea being able to pre order my hair dye so many weeks in advance because previously i've found it hard to find the colour i wanted from the store (strawberry blonde/light copper) and i would suddenly need it. Colour was good BUT>>> i don't think the personalization is necessary. I rather for my extra money im spending have a more natural hair dye experience containing no Ammonia and have an extremely low hydrogen peroxide content if possible. Because i suspect i will be dying my hair a lifetime. So, i've decided its not worth the extra money spent as it doesn't the tick boxes for natural ingredients. Currently I feel, the product is hair dye with a lot pretty packaging with my name on it and it's very pretty. 9 of 16 people found this review helpful. Did you? |
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Response From Our ExpertsLianne - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
I have LOVED esalon up to this time.I have had perfect success with esalon to date but the color give me was a little darker than I like so I asked them to make it a little lighter. Problem is, it is not covering the gray as well. Maybe something was wrong with this batch, I will try again but am very disappointed with the lighter shade. I can barely tell the difference other than the gray still showing through some (not all, it did cover a lot of it). 0 of 0 people found this review helpful. Did you? |