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Custom Color Set
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66,655 Verified Client Reviews |
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Didn’t cover grayIt didn’t cover my gray hair at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Very redI wanted more blonde but this order was very red. Not blonde at all. It’s pretty, but not what I hoped for. Now my grey is growing and it’s very visible because my color is too dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
ResultsCancel my membership please. It's only been a week since I used it and my gray is already showing. I'm just going to buy the cheap stuff again. Thanks for letting me try it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosemary - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Previous colorThe color was much darker than the previous color and it did not cover the gray any better than the last one did!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Felt the first replaced batch was more the colour I wantedI felt this one left my hair duller than the previous colour 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJen- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Super upsetSooo upset. Looked terrible. Spent $300 getting it fixed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKassandra- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Darker than AnticipatedMy hair came out much darker than I anticipated, or wanted it to be. I was looking for more of a summer color with more golden tones. I thought that where my highlights were, the color would be shaded differently than the areas where my hair was dark. It pretty much looks all the same color - much too dark. The overall feel of my hair was nice and soft after coloring it, but the color is nothing like I anticipated it being. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Didn't cover gray as wellThe new bottle design wasn't very user friendly and it was difficult to get an even flow. Much better design before, also this time didn't cover the gray as well as in the past. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMolly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
OK but too strong an odorHave used other types of OTC and online order products and by far this collection has the strongest odor of ammonia over all the others. Color is good but just don't think can do this again as just too strong. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLee- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to further discuss your color needs! |
1 and doneDidn’t cover the grey very well. Made my hair feel like plastic when I was done. Have since ordered from another company and was 100 times better. Sorry will not order again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |