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Custom Color Set
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66,689 Verified Client Reviews |
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Love the productsLove the products. Only thing I didn't like is that I haven't got to the intense red that I'm really looking for. Sent pics in made the adjustments with the team. Will try again this go around.. More brassy color than I want. I want real bright intense red. It's more of a Dr pepper color. I'm ok with it but just not what I want 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicki - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not satisfied at allHey, the color for my roots should be a brownish red but my roots that are white turned yellow. My hair dried out n feel like straw, I’m using olive oil to hydrate. Feeling better but adding oil every day. It’s just an FYI, I’d be careful everyone’s hair is different. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKati - We apologize that your hair color wasn’t what you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to a COLOR REQUESTED. We look forward to crafting your custom color! |
Faded to orangeI tried the color as directed, it was ok for about a week but it faded to a very unnatural orange color. I now have two deliveries unused. Can I return what I have? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudith - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Color fadesI absolutely love the color when its first done but even weeks later the color is coming out on my white towels. The initial look doesn't last long at all which is a bummer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrenda - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
ColorI changed my color last month and y'all sent the exact same color that I've had twice and I do not like that color and I've called you change it and it still doesn't get change so. I don't think I'll be ordering any more hair products from y'all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
My hair feels disgustingThe dye is gross feeling, it took 40 minutes of washing to feel even slightly normal again. I had to put my hair in a ponytail because it feels heavy and dead. I color my hair at home every 4 - 6 weeks and have tried multiple brands- this is bar far the worst. While the color looks just fine, it is not worth the trouble of the leaky dyes and unfriendly packaging (not eco-conscious at all). 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristina - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Did not lastC olorvdid not stay 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to further discuss your color needs. |
burned scalpHate the product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Damaged my endDamaged my ends. The product glued my ends together and had to have 1.5 inches Cut off the bottom. Color extremely dark compared to the pic of the color I ordered ☹️ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DisappointedThe product arrived damage, and I have written to recover my money and return the product, but they didn't answer. I lost my money on a product that I can't use. Horrible service. I feel like they have stolen my money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLara- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |