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Custom Color Set
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66,637 Verified Client Reviews |
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Didn't cover gray as wellThe new bottle design wasn't very user friendly and it was difficult to get an even flow. Much better design before, also this time didn't cover the gray as well as in the past. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMolly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
OK but too strong an odorHave used other types of OTC and online order products and by far this collection has the strongest odor of ammonia over all the others. Color is good but just don't think can do this again as just too strong. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLee- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to further discuss your color needs! |
1 and doneDidn’t cover the grey very well. Made my hair feel like plastic when I was done. Have since ordered from another company and was 100 times better. Sorry will not order again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
This is not close to my natural colorI used this and it comes out too dark Please help me choose a better option or tell me how I can lighten what I have currently in my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaudia- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Nice colorLove everythst comes in the box but the color isn’t covering my grays not sure what to do? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCassy- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not for meToo much packaging, colour is brassy - that is probably my hair, leaves my hair unmanageable, doesn't last long. It is all down to my hair. I am trying to cancel but that is quite a mission. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnita- Thank you for your feedback! We are so sorry to hear that our product and service have not met your expectations. We are always happy to work with you to adjust to adjust to better suit your needs if we are able to. We will be reaching out shortly to further discuss your color and account. Thanks for reaching out! |
No good serviceIt is too easy the dark colour, but for blonde colours you do not want send to me and tell me that I must go to a hairdresser. If you are good colourist is been supossed that you could make an ash blonde, but you do not want to sell to me. So bad and really disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCristina- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Just like drugstore coloursVery unhappy with product, I started with a light brassy blonde going to meduim blonde and specifically noted avoid brassiness in clour and my hair looks identical to what i started with. Not even a colour change at all, i still have the same light brassy blonde. I could've got the same thing at the drugstore for less money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarianne- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Wrong colorI originally ordered a copper color. It came out more brownish then reddish as in picture! I reordered with the color suggest and got a dark brown instead of a reddish/copper! I’m not sure I want to continue. The product felt good on my hair but the color is scary when I feel the color in the pictures do not match what is sent out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
dissapointedI realized that I needed med brown and requested to change color from light golden brown to med brown. I have silver and I wanted to cover the grey. you sent me the same Light golden brown. I try communicating with the company and still received the same color. DONE. I have two kits sitting at my house I am not going to use them. Lydia 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLydia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care members to resolve your concern. Please let us know if there is anything else we can do to help! |