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Custom Color Set
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66,655 Verified Client Reviews |
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Did not like at allIt burned and colored my skin. Got the new package, will send it back unopened. Please credit me and do not send any more. Thank you, Laurie 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaurie - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
ColorColor is still coming out to dark n roots are fading out after 3 shampoo's. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFran - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
CANNOT FIND A WAY TO CANCEL REOCCURING ORDERS!@!!!rLKSDLLJKGFASKELVERY IRRATE AND CANNOT FIND A WAY TO CANCEL THE REOCCURING ORDER!!!!!!!!!!!...SO IRRATE...HAD TO REPORT MY CC STOLEN!!!! COULD NOT FIND A PHONE NUMBER OR A PL.ACE TO STOP THE ORDERS!!!IITS TOTAL BULLSHIT AND THEY TRAP THEY INTO THERE SYSTEM AND U CANT GET OUT!@!@@@@@ DONT FALL INTO THE TRAP!!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRenae - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Too lightColour quality is good and it does look like salon color but it was too light for my hair amd did not suit my skin color.ive got dark cherry red hair and it was light brown and now my hair looks very light and i personaly dont like the color and dont feel like it suits my skn color either. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFarhana- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
This isThis is the second time that I have used this product. I ordered dark brown both times and my color turned out very light not dark brown at all.They sent me it the second time at no charge and it still is very light not dark brown at all.So very disappointed in this product .I would not recommend it to anyone. DO NOT BELIEVE. IT DOES NOT WORK. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPam- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Good Match, Strong Ammonia SmellThe color was great, but my eyes, nose, and throat have burned from the smell every time I've applied this brand. I'm not in a tiny, unventilated area. It's just not pleasant for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMiranda- Thank you for your feedback. We apologize for any discomfort experienced! We're always looking to improve our service and products, and we truly value everything our clients say. We appreciate you reaching out! |
To darkIt was to dark. It made my hair look almost black 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristie- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
UnsatisfactoryDid not like this hair dye system at all. Stained my bathtub like crazy, did not change my hair colour whatsoever even though I followed the steps to a tee, and the leave in conditioner I purchased separately is terrible as well, Pantene spilt end remedy does the best job and for a fraction of the price. Better off purchasing a store bought hair dye cause it's cheaper, works way better and will not stain your bathtub. So unhappy...waste of money and time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - We apologize that your color turned out differently than you expected and for any staining you experienced during your color application. We appreciate you sharing your feedback, as we are continuously looking for ways to better our products and services. Again, we apologize for any dissatisfaction with your initial color experience. |
too expensive with the shippingcolor was ok but with the shipping the value is not there 0 of 0 people found this review helpful. Did you? |
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Made a lot of mess and mistakesI hesitated to do my hair cause esalon sent me another bottle to do the whole hair. I wished I’d talk to someone before doing this... My hair color got darker... When I applied the first bottle, my hair got really rough like I couldn’t brush off my hair. This led me to make mistake when I applied the second bottle. I usually use brush to apply color to my roots. But I went on with the recommendation from the video by the using the bottle for my second step and it was a huge mistake. My restroom... got stains all over the place. Also permanently too. I spent so much time cleaning and where do I start for the hair... My top part of my hair is lighter and darker in the bottom. I missed couple of gray hair which I never do after covering my gray hair for 5yrs. I was so stressed out about the fact I had to color the whole hair, I literally made mistakes. The good part about the color is that I don’t look too red.. I had a bad experience changing my hair... That’s why I hesitated to color the whole cause I cannot go back once I color them. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |