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Custom Color Set
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66,655 Verified Client Reviews |
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It was too darkI wanted to touch up my blonde highlights and what I was sent ended up the same or darker than my roots. I paid and put in the time to look exactly the same as I did before I did my roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
DisappointedThis is my third attempt with ESalon. The first time I wasn't pleased but fully accept this was issues with my selections. I fed back and alterations were made and I was delighted. I died my hair last week, the day before going on holiday as I was now confident we had it right. However I was wrong, yes my roots were no longer dark but my hair did not have the brightness and vibrancy of the previous colouring. Surely it should be the same each time, the information in the sheet was correct but I knew looking at the bottle when mixed up it was not going to be what I wanted. I do not think I will be continuing purchasing here. It isn't expensive if you achieve the desired colour but it is expensive to be disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorI wrote to you yesterday about the color still being as dark as before and thought it would b lighter. I asked about getting some highlight to Mayb lighten it up. Can I do that? Would need a lighter brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDolly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Don’t bother for redsEven after working with your team for multiple months, this brand has not been able to formulate a red which doesn’t fade almost immediately, and have a brassy tone to it. So disappointed!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDena - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
It washed right out and did not cover my grayIt washed right out and did not cover my gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Unsatisfied customerThis hair color is never even, roots always a completely different color, and yes, I followed directions. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElsa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Colour not light brownI recently had my first esalon delivery and requested a light brown. Unfortunately the result is a red/brown with my grey a light orange. As much as this may be customised there are not enough colour swatches to choose from to obtain you desired colour. Although I know the colour can be adjusted in future orders I don't really want to take the chance. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVanessa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Do not like.I tried once, and I hated the color, delivery was too long, and the process was difficult. Never will order again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaya - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Extremely brassy and highly unattractiveThe color I received is absolutely awful. The “natural” golden toned dark blond is a hideous, brassy, mustard colored mess. My husband adds that it somehow also has a greenish tint to it. Mustardy-green... perhaps a good fall color for a scarf, but not on my head. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCamilla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ConfusingWhy don't you try their product accidentally signed up for auto ship before I could even try one I had another one and then two more came and they only come once a month but it comes fast and furious and more often than I can possibly dye my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLoretta - Here at eSalon, we are always striving to create the best products and services possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |