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Custom Color Set
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66,655 Verified Client Reviews |
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I loved the whole presentation of the product..classy...but..Instead of waiting for my confirmation answer...they sent me the product...it did not give me the all over color I desired...or much gray coverage. They don't give you an option(that ive found) to delete your credit info..they keep it on file...not good... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
sent wrong colorMy color should have been red/brown. I got black. I am not happy. I will not be using you again. It will take forever now for it to grow out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
I do not like your product, do not send any more.I do not like your product, do not send any more. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichaela - We’re so sorry to hear that you were disappointed by the results of your color application. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already resolved your concern. Please let us know if there is anything else we can do to help! |
Made Hair so dryDon’t think this is the right product for me. I rinsed out the color and my hair felt like straw. I used the conditioner, but it was still dry. The color itself was good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Never lost so much hair...Positive: The final result is good, good gray coverage. Negative: I didn’t find easy to apply in the back of my head. The product irritated my eyes when I was blending the color, I had to skip this step because the smell was so strong it was hard to breathe. But the worst part was the amount of hair I lost. 4x more than I usually lose when I dye my hair. Overall I wouldn’t recommend this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCristina - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Wanted to love it.Three different purchases and my hair never looked like the color I selected. First not enough gray coverage then too red and finally too black. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMari - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Great colourThe colour is great, but it doesn't last on grey hair. It covers well for a week, but then the grey start showing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNelia- Thank you for reaching out to us here at eSalon! We are sorry to hear that the color is not lasting as long as you expected. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to further discuss regrowth and your color needs. We look forward to speaking with you! |
Has anyone really tried this?I wonder if the person who wrote the instructions has actually gone through these steps. The product is more fluid than other hair color products, requiring me to cover every inch of my bathroom to prevent drops of color flying everywhere- walls, the toilet tank, window sill, etc. The packages are impossible to open without a scissors, particularly the small packets Then try it with wet hands. And have you ever tried to put water from the shower into that small bottle? Can't use the sink, because it is covered up to protect the counter and walls from the dye! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra- Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. Please feel free to reach out to [email protected] if you need any application tips or tricks. Our team is always happy to help. We hope to continue helping you find hair perfection! |
Orange hairhair came out orange!!! Bad results 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolyn- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to help resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedCame out darker then wanted. Instead of come a shade or two closer to my natural color it was darker then original color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDavid - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |