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Custom Color Set
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66,689 Verified Client Reviews |
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Not enough AshMy hair comes out orange if there is not enough Ash to it. That is what happened this time. Too much orange in my hair. I colored it over a week ago and it is still orangy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBobbi- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color was not I was toldWas so dark. Took a lot of washing out to lighten and now grays are showing. I sent theee pics and last one is a very light color blonder. I want that 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Why did product change??I’ve been a customer for 9 mos. Loved it up until the last two colors. The first time, it was very difficult to wash out of hair. Felt like a handful of Vaseline was left on my scalp and hair. Rinsed and rinsed but had same feeling. About two weeks passed when hair finally felt normal again. The next coloring, I dreaded because of the gummy Vaseline feeling. I made sure to follow directions exactly thinking I had done a step wrong. I had no issues with coloring the first six mos. Same results on this coloring also. Tried different shampoos and was trying to rinse out the feeling for 30 mins. That feeling was still there. I have put off doing the next coloring as it’s just the worst feeling to have in your hair. I did call Cust Svc and they were nice and said to add baking soda when rinsing. I will do this color one more time and add the baking soda. Pretty sure I’m canceling my membership :| I love the color but that feeling!!!! What’s changed!!?? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Doesn’t cover my graysFollowed the directions and my grays are just tinted. I thought I wasn’t supposed to pay for it if I was unsatisfied. After discussing issues with my colorist, I ordered 2 more times (none free) and still didn’t get the desired results. No money back or anything. I now have my every 6 week appointment with my stylist. Very disappointed, mainly with 100% satisfaction guarantee. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJackie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Same color.I stated I wasn’t happy with the color the first time, didn’t notice any changes and the same color was sent to me again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura- Thank you for reaching out to us here at eSalon! We can confirm that your color was adjusted per your request. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly to further discuss your adjustment and color goals. |
I loved the whole presentation of the product..classy...but..Instead of waiting for my confirmation answer...they sent me the product...it did not give me the all over color I desired...or much gray coverage. They don't give you an option(that ive found) to delete your credit info..they keep it on file...not good... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
sent wrong colorMy color should have been red/brown. I got black. I am not happy. I will not be using you again. It will take forever now for it to grow out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
I do not like your product, do not send any more.I do not like your product, do not send any more. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichaela - We’re so sorry to hear that you were disappointed by the results of your color application. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already resolved your concern. Please let us know if there is anything else we can do to help! |
Made Hair so dryDon’t think this is the right product for me. I rinsed out the color and my hair felt like straw. I used the conditioner, but it was still dry. The color itself was good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Never lost so much hair...Positive: The final result is good, good gray coverage. Negative: I didn’t find easy to apply in the back of my head. The product irritated my eyes when I was blending the color, I had to skip this step because the smell was so strong it was hard to breathe. But the worst part was the amount of hair I lost. 4x more than I usually lose when I dye my hair. Overall I wouldn’t recommend this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCristina - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |