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Custom Color Set
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66,689 Verified Client Reviews |
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Please cancelPlease cancel this kit. I am experiencing significant hair loss and am planning on shaving my head. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarla - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
I am not happyI followed the instructions exactly. My hair is now reddish not medium blonde. My grey is not totally covered. I would like my money back and my subscription cancelled 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheryl - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Beautiful color but doesn’t lastI really, really wanted to love this! After following the initial instructions and adhering to the timeframes suggested, the color has already faded just a few weeks later. I didn’t have blonde highlights or grays to cover so there’s no reason why the color shouldn’t have deposited more than what it did. It’s a shame because the initial color (even after it has oxidized) was stunning, it just didn’t last :( Would be more worthwhile to get a Demi permanent from the drugstore for a fraction of the price. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittany - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Not worth the moneyWanted to love this product. Gave it a good try-3 or 4 times. the color was not as requested. Customer service did replace, but with a color that was still not cool, but warm with golden/red tones. The colorant was difficult to rinse out-not sure why. Have been coloring my hair for years and never had this problem. The highlighting kit did produce desired highlights. But, I have had better results from other services. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
A bit disappointedColor came out nicely but didn’t last long after a few shampooing 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJiyeon - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. We have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
color turned redgot some alergies in the back of my head and the color turned to be more redish and did not cover the grays very well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. On behalf of the eSalon Family, we wish you a quick recovery. |
Greys are still lightMy greys are very light and it doesn't look good. That was my concern to cover from the beginning. The color is darker on the other hair as they were before. But the roots are much lighter. l left the color on the roots the longest as per suggestion. Please check and advice. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSabohi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color was too darkI ordered a dark blonde, but ended up being a medium brown on my hair. Not happy 😐 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Sad results ☹️☹️☹️I love the way all the items are boxed with full on instructions ,but my results were not what I expected.. my hair was a red copper and I just wanted to make it a more rich red copper and it turned out dark brown wen my results were supposed to be a medium brown copper golden . I’m so bummed out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsArtemiza - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Won’t be purchasing againI ordered this dye to specifically make my hair less orange/bronzed and it did the exact opposite. I even put in the specific instructions that that was my goal. I am highly disappointed and will now have to go to a salon to fix it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCameron - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |