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Custom Color Set
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66,689 Verified Client Reviews |
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If you want to pass out from chemicals be my guestThis is the end for me. I am cancelling today. My first semi permanent was great. I loved the box, the service, the color, the whole thing was easy. This time I got the permanent. I got 1/8 through the ends bottle before having to stop and 1/4 through the roots color before having to stop. Burning scalp, hot dye and the smell of ammonia was so bad I had to get everyone out of my house and turn on multiple fans. I can still feel it in my lungs. Never again. I feel sick. Not cool. This company can do better. If I wanted to die from hair dye I could just roll on down to Wallgreens for much cheaper. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
MehColor lasted about 1.5-2 weeks then the grays started showing again because the color washed out. It did make my hair very shiny so that's a plus at least 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We are sorry to hear that you were disappointed by the coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
They matched my faded current hair color and not the color I selectedI specifically stated I wanted a bold copper color and posted my current hair color that was dyed (I was disappointed by the current color I had). The dye turned my color no different color than it was previously colored to be. The result I got was a dark auburn... not an intense copper. Its deep color but not bold. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not what I'm looking forThe color it's not what I'm looking for and it only stays on my gray for up to two and a half weeks and then my gray is showing again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
No shine to hair...Color was off. A lot of hair fall after rinsing. No shine to my hair after coloring. Ends were dry. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLezli - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
To much redIt was okay, but it put to much red in my hair......I was going for gold tones. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Nice if they actually responded to any of my requestsThe color is pretty good. It is as expected and the quality is good. However, if you want to alter your color, you have to get hold of your "personal whomever". Yeah...they don't exist or could care less that you need help. Never hear back from anyone. EVER. So...went to Sally's and have figured it out on my own. Bummer though. I liked the convenience and consistency of the product. But if you like to change it up, there is no real easy way. Guess I'm done. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynda - Thank you for your feedback. We apologize for the disappointing experience you had with our customer service/colorist team. We're always looking to improve our service, and truly value everything our clients say. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
I did not like the productI want to cancel and close this account, I do not want the order shipped on 9/4, I never ordered any more product I wish to return it and want a full refund Product has ammonia and I’m allergic to ammonia , I had a reaction Please cancel 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLolis - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Hair coloredAugust 20th, I got my hair colored a week later gray started coming through. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrude - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not happyMy hair didn’t look much different then before I colored it I followed instructions to the letter and it really didn’t look that good not much change and it washed out within weeks I’m not happy I’ve got better results with pharmacy colors. My gray is back after three weeks. Really not happy at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |