|
Custom Color Set
|
66,689 Verified Client Reviews |
|
Sort by: |
|
Grey did not coverFollowed the directions to a T and my grey did not cover!!! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAnna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Bummed OutI did the test first w/o incident, but when I did my whole head I had an abnormal amount of redness, itching and a burning sensation that lasted well after I washed it. I used the skin protector along the hairline etc. I’m afraid there is something that doesn’t agree with my skin. I’m really disappointed and not quite sure what to do. Please let me know how or what I should do. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPamela - We’re truly sorry to hear about this experience with our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Too much hairThe color is good but the amount of color for my long and thick hair was not enough. Nor was the shampoo and conditioner packets. Please take into consideration my thick and long hair when you prepare my products. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLaurie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Canceling subscriptionCanceling subscription; stylists uninterested in modifying color to meet my request or needs; More wanting to sell other products glazes than correcting color 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAmanda - We’re so sorry to hear that you were disappointed by the results of your color application and eSalon experience. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My hair is left orange and brassyI have light brunette hair and want a cool-toned colour to blend with my own hair colour, look natural and cover grey; sadly I have only ever achieved orange brassy tones with esalon colour. I have repeatedly told my colourist that warm tones are something I don't want, and constantly complained about brassiness. Their response is to just keep changing the colour within the light brunette family, even when I have asked their advice I have had no response from my colourist - no dialogue with them whatsover. I have also never benefited from the satisfaction guarantee that they advertise, despite never being happy with any colour I have had from them. After multiple colour changes I have just tried an ash light brunette, which bizarrely is the most orange and brassy yet. So I give up. I can get this same unwanted result from a store-bought box dye at less than half the price. If you are looking for colour with lots of warmth and copper/orange/red tones then esalon is probably going to be a good option for you. It's a shame really, the quality of the dye is good, the colour lasts and it leaves your hair in good condition. However, that isn't much help if the colour is totally wrong! If you are looking for a cool-toned shade, give them a miss. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKari - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Love the color but...I love the color! I was however disappointed that it didn’t cover my grays. This is the main reason I dye my hair and ordered this product. I dyed my hair a week ago and my grays are very visible. I followed the directions and did everything I should have. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRachel - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Do not buyThis product severely damaged my hair. I have been treating my hair for years and never have I ever used a product that caused so much damage. My hair is falling out and feels so dry and damaged after using. The dye itself is waxy and is very hard to wash out, the color does not stick it fades out fast. Not worth a penny. 1 of 1 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsChassie - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
not wantedI did not enjoy the first shipment and did not realize this was on auto shipment, I will not be using this shipment and since I did not enjoy the first I would appreciate a full refund based on your 100% guarentee offer. Thank you for processing the credit. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsPaula - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
This color made my hair reddish orange colorAt the roots.... I'm not sure why. ... But it didn't come out okay at all....very unhappy with it .. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKelli - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I can't figure out how to cancelIt made my hair so greasy and I can't figure out how to cancel! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBrenda - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |