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Custom Color Set
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66,655 Verified Client Reviews |
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sorry Clairol betterUse Age Defy. Not perfect but better coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNina - Thank you for your feedback. We apologize for the disappointing experience you had with your Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
I hate my hair colorI like my hair medium red mostly copper. I am now a brunette who only looks red in the sun. I hate it. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - Thank you for reaching out! We are sorry to hear that your color formulation came out less red than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Good Customer Service but Bad ColorMy color was not how I expected it! It looked cheap and after one wash faded very much!! I followed all of the directions to fill my highlights and then dye my overall hair. The highlights looked the exact same before and after the fill. The color was okay the first day, just the blonde was a weird color. I washed it for the first time two day later and it looked way lighter! The customer service was great through the ordering process, but they've yet to respond to any of my messages about the color, so I just canceled any future orders all together!! I was super hopeful that this would work and still enjoyed trying something new! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKaitlyn - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
FadingI loved the colour when I first coloured my hair and I did notice a huge difference in texture and feel. However after a short time and washing my hair 2 times a week since, my colour is fading quite quickly. I use the volume shampoo/conditioner that was ordered with my colour and the weekly treatment that was ordered with the colour. Grey is still covered, It's not as dark as I like it to be or was the first time I coloured. I am just not sure why it is fading so fast. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Try to use soonI have not tried my last one yet 0 of 0 people found this review helpful. Did you? |
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Response From Our Expertsnorma - Thank you for letting us know! We look forward to hearing your feedback about your color once you have had the chance to give it a try. Thanks again for choosing eSalon! |
Not happyMy hair turned orange 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color was wrongI liked the idea of this kit but so far my first box made my hair black. Definitely not a dark brown color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShombree - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Pretty colorI rated this a 3 because I do love the color and that is about it. My roots are pretty much all grey and that is what I was really wanting to change and maybe liven up the rest of my hair. Well, it didn't work. My daughter helped with putting the dye in my hair and we followed the instructions to a T, and I still have grey roots, not as much as i started out with but still quite a bit. I will be canceling any future orders and just go back to ther box stuff at Walmart until i can afford to go back to my stylist. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHilda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Hair Fell OutThis was my first touch-up after the initial color. I love the color, but my hair fell out in clumps. I was rinsing the color in the shower during the last stage of the process, and chunks of hair were coming out in my hands. Couldn’t do anything but cry. Not sure what I am going to do now. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
1st color orderDidn't like color or the way it left my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |